Jahrgang 3 (2019), Heft 2

Trading communities provide non-commercial members with an online platform on which to exchange goods. Its success depends on member participation; however, little is known about its drivers. Based on literature we identify five drivers. To capture...

Technology-based self-services as service innovations are particularly interesting. Although service and innovation scholars agree that by developing successful service innovations, customer involvement and customer delight play an important role,...

The roommate is the person with whom the patient spends the most time during hospitalization. Past studies show that the roommate influences the patient in a hospital room. This research tests whether the relationship to the roommate should be...

This paper investigates the formulation of risk reporting and its influence on individuals’ information processing and judgment and decision-making. In Germany, disclosing companies provide much more information about their risk management system...