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Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2019
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Volume 3 (2019), Edition 2
SMR - Journal of Service Management Research- Publisher:
- 2019
Summary
SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.
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Bibliographic data
- ISSN-Print
- 2511-8676
- ISSN-Online
- 2942-3392
- Publisher
- Nomos, Baden-Baden
- Language
- English
- Product type
- Volume
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Page 53 - 53
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2019
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Page 54 - 65
Trading communities provide non-commercial members with an online platform on which to exchange goods. Its success depends on member participation; however, little is known about its drivers. Based on literature we identify five drivers. To capture...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2019
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Page 66 - 81
Technology-based self-services as service innovations are particularly interesting. Although service and innovation scholars agree that by developing successful service innovations, customer involvement and customer delight play an important role,...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2019
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Page 82 - 90
The roommate is the person with whom the patient spends the most time during hospitalization. Past studies show that the roommate influences the patient in a hospital room. This research tests whether the relationship to the roommate should be...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2019
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Page 91 - 108
This paper investigates the formulation of risk reporting and its influence on individuals’ information processing and judgment and decision-making. In Germany, disclosing companies provide much more information about their risk management system...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2019
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