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Page 115 - 115
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2024
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Volume 8 (2024), Edition 3-4
SMR - Journal of Service Management Research- Publisher:
- 18.09.2025
Summary
SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas. For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.
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Bibliographic data
- ISSN-Print
- 2511-8676
- ISSN-Online
- 2942-3392
- Publisher
- Nomos, Baden-Baden
- Language
- English
- Product type
- Volume
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Article
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Page 116 - 134
The circular economy (CE) offers a promising alternative to traditional linear models but requires systemic reorientation towards circular value cocreation. Within service ecosystems, actors rely on institutional arrangements to integrate resources...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2024
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Page 135 - 154
Non-human agents are Artificial Intelligence-enabled technologies capable of adaptive actions, which represent novel interaction partners for human actors in service systems. This study analyses perceptions from value co-creation involving non-human...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2024
Authors: , , ,
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Page 155 - 170
Frontline service employees (FLEs) are key actors in service delivery, often serving as the primary touchpoint between service companies and customers. With the growing integration of artificial intelligence (AI) in service, research has...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2024
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