Total Quality Management for Schools

Leo H. Bradley

doi:10.5771/9781461663720

Summary

This popular book and video present the principles and applications of TQM for transformation of schools. The author is recognized as the leading authority on this approach to school reform.

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Bibliographic data

Edition: 1/1994
Copyright Year: 1994
ISBN-Print: 978-0-87762-972-6
ISBN-Online: 978-1-4616-6372-0
Publisher: Rowman & Littlefield, Lanham
Language: English
Pages: 215
Product Type: Monograph

1. Table of Contents No access
2. Preface No access
3. Acknowledgements No access
1. 1. Operational Definition of Quality No access
  2. The Need and Rationale for a Quality Approach to Schools No access
  3. Why Look at Quality (Control, Assurance, Systems) in the Manufacturing and Service Industries? No access
2. 1. Applying Quality Control to Service Organizations and Institutions No access
  2. Application of Total Quality to Educational Institutions No access
  3. Current Status of Quality Systems in Industry No access
  4. The Pipeline Model No access
  5. Frederick Taylor and "Scientific Management" No access
  6. The Cyclic Model No access
3. 1. The Research Design No access
  2. The Seventeen Quality Characteristics No access
  3. Summary No access
1. 1. Application of the Definition No access
  2. Quality Characteristic 1–A Continuous Improvement Standard No access
2. 1. Quality Characteristic 2–The Use of Consumer Research No access
  2. Quality Characteristic 3–The External Quality Concept No access
  3. Quality Characteristic 4–Quality Function Deployment No access
3. 1. Quality Characteristic 5–Statistical Process Control No access
  2. Quality Characteristic 6–The Internal Quality Concept No access
  3. Quality Characteristic 7–The Use of Human Sensors No access
4. 1. Quality Characteristic 8–Quality Teams No access
  2. Quality Characteristic 9–Flattening the Hierarchy No access
  3. Quality Characteristic 10–Natural Work Groups No access
  4. Quality Characteristic 11–Empowerment No access
  5. Quality Characteristic 12–Abandonment No access
  6. Quality Characteristic 13–Reduction in Inspection No access
  7. Summary No access
5. 1. Quality Characteristic 14–Change in Management Philosophy No access
  2. Quality Characteristic 15-The 85/15 Rule No access
  3. Quality Characteristic 16–Quality as a People Issue No access
  4. Quality Characteristic 17–Employee Suggestion Program No access
  5. Summary No access
6. 1. What Are Paradigms? No access
  2. The Current Educational Management Paradigm No access
  3. The Total Quality Management Paradigm No access
  4. Gaining Acceptance of Total Quality Management No access
  5. Assumptions of a Client-Focused School No access
  6. The Characteristics of a Client-Focused School System No access
  7. Conclusion No access
Appendix No access Pages 207 - 208
Bibliography No access Pages 209 - 210
Index No access Pages 211 - 214
About the Author No access Pages 215 - 215