Article
No access
Page 1 - 1
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
, to see if you have full access to this publication.
Volume Partial access
Volume 7 (2023), Edition 1
SMR - Journal of Service Management Research- Publisher:
- 2023
Summary
SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas. For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.
Search publication
Bibliographic data
- ISSN-Print
- 2511-8676
- ISSN-Online
- 2942-3392
- Publisher
- Nomos, Baden-Baden
- Language
- English
- Product type
- Volume
Articles
Article
Full access
Page 2 - 6
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
Authors:
Article
No access
Page 7 - 22
One of the main challenges of investigating consumers’ perceptions and acceptance of emergent technologies is that respondents have not had any experience with them. This posits the question of how such technologies can be effectively presented to...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
Authors:
Article
No access
Page 23 - 38
With smart voice-interaction technology (SVIT) augmenting consumers’ lives, its commercial application, e.g., in voice commerce, increases. Here, SVIT can offer consumers convenience during the shopping process by giving personalized product...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
Authors:
Article
No access
Page 39 - 51
Data-driven business models are becoming increasingly important and have been applied successfully in the service sector. However, due to the challenges associated with utilizing data-driven technologies to identify service innovations, these have...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
Authors:
Article
Full access
Page 52 - 65
Ultimately, it is the software that makes and keeps products smart. Accordingly, the peculiarities of the provision of service updates (i.e., regular software updates allowing all functions of a smart product to work properly) can affect...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
Authors:
