This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate, and how they can be improved. It describes ADR schemes in France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes.
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Bibliographic data
Copyright year
2012
ISBN-Print
978-3-8329-7260-8
ISBN-Online
978-3-8452-5918-5
Publisher
Nomos, Baden-Baden
Series
Kooperationswerke Beck - Hart – Nomos
Language
English
Pages
517
Product type
Comment
Table of contents
ChapterPages
Titelei/Inhaltsverzeichnis No access Pages 1 - 29
Introduction No access Pages 30 - 37
1. Alternative Dispute Resolution in the EU No access
2. Belgium No access Pages 62 - 73
France No access Pages 74 - 109
Germany No access Pages 110 - 153
Lithuania No access Pages 154 - 165
The Netherlands No access Pages 166 - 203
Poland No access Pages 204 - 233
Slovenia No access Pages 234 - 245
Spain No access Pages 246 - 265
Sweden No access Pages 266 - 289
The United Kingdom No access Pages 290 - 375
Best Practice in Customer Care in the UK No access Pages 376 - 391
Cross-border Consumer ADR No access Pages 392 - 425
Findings and Conclusions No access Pages 426 - 491
1. Commission Recommendation of 30 March 1998 on the principles applicable to the bodies responsible for out-of-court settlement of consumer disputes (98/257/EC) No access Pages 492 - 499
Commission Recommendation of 4 April 2001 on the principles for out-ofcourt bodies involved in the consensual resolution of consumer disputes (2001/310/EC) No access Pages 500 - 507
European Code of Conduct for Mediators No access Pages 508 - 511
French Charter of Consumer Mediation No access Pages 512 - 517
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