@book{2012::consumer_a,
title = {Consumer ADR in Europe},
year = {2012},
note = {This is the first systematic comparative study into how consumer ADR
systems (usually ombudsmen and médiateurs) work, the differing
national architectures within which they operate, and how they can be
improved. It describes ADR schemes in France, Germany, Lithuania, the
Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as
well as emerging pan-EU dispute resolution schemes.},
edition = {1},
publisher = {Nomos},
address = {Baden-Baden},
series = {Kooperationswerke Beck - Hart – Nomos},
volume = {},
editor = {}
}