, to see if you have full access to this publication.
Book Titles No access
Once upon a Campus
Lessons for Improving Quality and Productivity in Higher Education
Authors:
Publisher:
1995
Summary
The unique and controversial companion volume to Daniel Seymour's On Q places Seymour's ideas and theories within the context of a call to action. In a series of realistic case-study lessons, he reveals how colleges and universities can dramatically improve their performance by drawing upon the concepts found in systems theory, quality management, and studies of organizational behavior. Seymour's goal is to overcome the current reactive mind-set and replace it with a proactive education environment where student success is the main objective. Once Upon a Campus can be put to use as an audit tool, as a guide for readers to identify problem areas in their institutions, and as a planning resource in evaluating and implementing overall performance improvement.
Search publication
Bibliographic data
Copyright year
1995
ISBN-Print
978-0-89774-965-7
ISBN-Online
978-1-4616-3974-9
Publisher
Rowman & Littlefield, Lanham
Language
English
Pages
185
Product type
Book Titles
Table of contents
ChapterPages
Table of Contents No access
Preface No access
Introduction No access
Lesson 1 : "Begin with the end in mind" No access
Lesson 2: "Left to our own devices, we pay too much attention to things of too little importance to the customer" No access
Lesson 3: "Waste is the unintended consequence of unattended work processes" No access
Lesson 4: "The capacity of a system is limited by its bottlenecks" No access
Lesson 5: "An organization is a relay team the better the handoffs, the better the results" No access
Lesson 6: "In the absence of a search for the unnecessary, complexity drives out simplicity" No access
Lesson 7: "Measurement without feedback is just data feedback without measurement is just opinion" No access
Lesson 8: "Followers, not leaders, are the best judges of hypocrisy" No access
Lesson 9: "To create the future, challenge the past" No access
Lesson 10: "Exceptional solutions to universal problems create universal problems" No access
Lesson 11: "Universal solutions to exceptional problems create universal problems" No access
Lesson 12: "Know less, understand more" No access
Lesson 13: "Things do not exist independent of their relationship to other things" No access
