Once upon a Campus: Lessons for Improving Quality and Productivity in Higher Education

Daniel Seymour

doi:10.5771/9781461639749

Summary

The unique and controversial companion volume to Daniel Seymour's On Q places Seymour's ideas and theories within the context of a call to action. In a series of realistic case-study lessons, he reveals how colleges and universities can dramatically improve their performance by drawing upon the concepts found in systems theory, quality management, and studies of organizational behavior. Seymour's goal is to overcome the current reactive mind-set and replace it with a proactive education environment where student success is the main objective. Once Upon a Campus can be put to use as an audit tool, as a guide for readers to identify problem areas in their institutions, and as a planning resource in evaluating and implementing overall performance improvement.

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Bibliographic data

Edition: 1/1995
Copyright Year: 1995
ISBN-Print: 978-0-89774-965-7
ISBN-Online: 978-1-4616-3974-9
Publisher: Rowman & Littlefield, Lanham
Language: English
Pages: 185
Product Type: Monograph

1. Table of Contents No access
2. Preface No access
3. Introduction No access
1. Lesson 1 : "Begin with the end in mind" No access
2. Lesson 2: "Left to our own devices, we pay too much attention to things of too little importance to the customer" No access
1. Lesson 3: "Waste is the unintended consequence of unattended work processes" No access
2. Lesson 4: "The capacity of a system is limited by its bottlenecks" No access
3. Lesson 5: "An organization is a relay team the better the handoffs, the better the results" No access
4. Lesson 6: "In the absence of a search for the unnecessary, complexity drives out simplicity" No access
1. Lesson 7: "Measurement without feedback is just data feedback without measurement is just opinion" No access
1. Lesson 8: "Followers, not leaders, are the best judges of hypocrisy" No access
2. Lesson 9: "To create the future, challenge the past" No access
3. Lesson 10: "Exceptional solutions to universal problems create universal problems" No access
4. Lesson 11: "Universal solutions to exceptional problems create universal problems" No access
5. Lesson 12: "Know less, understand more" No access
6. Lesson 13: "Things do not exist independent of their relationship to other things" No access
1. Lesson 14: "Spread hope" No access
Notes No access Pages 171 - 178
Index No access Pages 179 - 185