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Creative Management of Small Public Libraries in the 21st Century
Editors:
Publisher:
2014
Summary
Creative Management of Small Public Libraries in the 21st Century isan anthology on small public libraries as centers of communities serving populations under 25,000 that make up most of the public library systems in the United States. A wide selection of topics was sought from contributors with varied backgrounds reflecting the diversity of small public libraries. The thirty-two chapters are arranged: Staff; Programming; Management; Technology; Networking; Fundraising; User Services and provide tools to lead a local public library with relevant and successful services. This volume shares a common sense approach to providing a small (in staff size or budget) but mighty (in impact and outcome) public library service. The contributors demonstrate that by turning the service delivery team outward to the community with enthusiasm and positive energy, it is possible to achieve significant results. Many chapters summarize best practices that can serve as checklists for the novice library director or as a review for the more seasoned manager working through new responsibilities. Chapters are tactical, focusing on specific issues for managers such as performance evaluations, effective programming, or e-reader services. Time management is crucial in a small or rural public library as well as the challenges associated with managing Friends and volunteers.
While most public libraries do not have the resources to satisfy customer expectations for instant gratification, ultra-convenience and state-of-the-art technologies, The authors of this book details strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships. This volume makes an important contribution to the literature by reminding us that public libraries transform communities of every size. In fact, never before has the role of the public library been a more critical thread in the fabric of community life.
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Bibliographic data
Copyright year
2014
ISBN-Print
978-1-4422-4355-2
ISBN-Online
978-1-4422-4357-6
Publisher
Rowman & Littlefield, Lanham
Language
English
Pages
301
Product type
Edited Book
Table of contents
ChapterPages
Contents No access
Foreword No access
Preface No access
Acknowledgments No access
1 Attitudes No access
2 Employee Energy = Motivate Connect 2 Empower (E=MC2) No access
3 Staff Evaluations No access
4 Succession Planning Strategies for Small Public Libraries No access
5 Cultivating Conversation, Memory, and Self-Awareness No access
6 Patron Facilitated Programming No access
7 Programming—Helping the Community Learn More about Itself No access
8 Successful Adult Programming Using Local Resources No access
9 Building a Dynamic System for Relevant Statistical Analysis No access
10 Collection Management in Small Public Libraries No access
11 Establishing an Inviting Atmosphere through Library Displays No access
12 The Helping Hands of Boomers in Friends of the Library Groups No access
13 Making an Inviting Library Atmosphere No access
14 When Small Means Really Small No access
15 E-Reading in Rural Libraries No access
16 Facebook Classes for Older Patrons No access
17 Preserving Your Community’s Memories No access
18 Search Engine Optimization (SEO) and Library Web Content No access
19 Seniors in Cyberspace No access
20 Celebrating Achievements No access
21 Supporting Success No access
22 Beyond the Book Sale No access
23 Fundraising No access
24 Grantsmanship Methods and Strategies for Rural and Small-Town Librarians No access
25 Programming Turned Fundraisers from a Library Board Trustee Member/Librarian Perspective No access
26 The After School Café No access
27 Instructional Design and the Public Librarian No access
28 Library Services for Users in Their Twenties and Thirties No access
29 Market Research No access
30 Simple Strategies for Improving the User Experience with the Library Website No access
