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Before Conflict
Preventing Aggressive Behavior
Authors:
Publisher:
2002
Summary
In Before Conflict: Preventing Aggressive Behavior, John Byrnes gets to the heart of the concept of aggression prevention. Rather than look strictly at violence and all its implications_fatalities, crime, and assault_Byrnes instead chooses to look ahead, in order to prevent violence rather than simply to act in reaction to it. By using a unique methodology of 'Aggression Management,' those responsible for the safety of others may circumvent the standard practice of mere 'conflict resolution' by dealing with the problem before it creates conflict. Because everyone experiences and manages anger differently, 'Aggression Management' teaches readers not only how to measure their own aggression, but that of others as well. The result empowers the reader to stop problems before they even develop. This book is recommended for anyone responsible for the safety of others, especially people who work in the fields of education, health care and social services, law enforcement, the retail food service industry, and the U.S. Postal Service.
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Bibliographic data
Edition
1/2002
Copyright Year
2002
ISBN-Print
978-0-8108-4397-4
ISBN-Online
978-1-4616-6690-5
Publisher
Rowman & Littlefield, Lanham
Language
English
Pages
218
Product Type
Monograph
Table of contents
ChapterPages
Contents No access
Copyright and Trademark Statement No access
Foreword No access
Preface No access
Acknowledgments No access
Introduction No access
1 Aggression—A Social Epidemic No access Pages 1 - 10
2 The Nature of Aggression No access Pages 11 - 24
3 The Arts of Aggression Management: Being Prepared No access Pages 25 - 40
4 The Art of Persuasion—Part 1: Understanding Aggression's Effects on Communication No access Pages 41 - 50
5 The Art of Persuasion—Part 2: Pacing the Aggressor—Strategies No access Pages 51 - 76
6 The Art of Persuasion—Part 3: Pacing the Aggressor—Verbal Persuasion No access Pages 77 - 92
7 The Art of Persuasion—Part 4: Pacing the Aggressor—Non-Verbal Persuasion No access Pages 93 - 100
8 The Art of Safe Escape No access Pages 101 - 128
9 Managing to Protect Our Kids in School No access Pages 129 - 134
10 How to Prevent Aggression in Healthcare: There Are More Non-Fatal Attacks in Healthcare and Social Services than Any Other Industry No access Pages 135 - 142
11 Public Service . . . Public Violence—Part 1: "Going Postal " Is a Myth, but . . . No access Pages 143 - 146
12 Public Service . . . Public Violence—Part 2: Can Law Enforcement Prevent Crime? No access Pages 147 - 156
13 Managing Aggression in the Retail Food Service Industry No access Pages 157 - 164
14 Can a Terrorist Be Identified Before He Takes His Seat? No access Pages 165 - 168
15 Aggression's Effect on Productivity: What's the Cost? No access Pages 169 - 178
16 Becoming Part of the Solution No access Pages 179 - 184
