Managing Change for Safety and Health Professionals

David F. Pierce

doi:10.5771/9781461734277

Summary

Pierce helps you take control of the dizzying process of effecting changing procedures, processes, and attitudes in your company's safety and health program and then position your operations for continuous improvement. He reviews Total Quality and its benefits over traditional management, provides a detailed plan for implementing a six-step process for effecting change, and outlines successful strategies, challenges, and pitfalls to avoid.

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Bibliographic data

Copyright year: 1997
ISBN-Print: 978-0-86587-563-0
ISBN-Online: 978-1-4617-3427-7
Publisher: Government Institutes, Lanham
Language: English
Pages: 211
Product type: Book Titles

1. Table of Contents No access
2. Preface No access
3. About the Author No access
4. Dedication No access
5. Introduction: Change No access
1. Stumbling Blocks No access
2. Why Safety and Health Professionals? No access
3. Overview of Total Quality No access
4. Advantages of Total Quality No access
5. Changing to Total Quality Concepts No access
6. Change within Similar Organizational Efforts No access
7. Change in a Traditional American Organization No access
1. Countermeasures to Reactions to Change No access
2. Warnings No access
3. Pitfalls No access
4. Critical Phases of Change No access
5. Pre-Change Stages No access
6. Change Activity Stages No access
7. Post-Change Stages No access
8. Do you Really want to do this? No access
9. Messages from American Business No access
1. Questioning in the Beginning Phase No access
2. Evaluating where you Came from No access
3. Evaluating the Unwritten Rules No access
4. Evaluating your Current Situation No access
5. Developing a Mission Statement No access
6. Creating a Clear Vision No access
7. Setting the Preliminary Target No access
8. Capturing the Existing Wisdom No access
9. Assembling the Change Team No access
10. Building a Successful Team No access
11. Looking at People and Processes No access
12. Looking for Conflicts with Tradition No access
13. Identifying the thought Process No access
14. Observing the Resistance: Up Periscope No access
15. Thinking Critically No access
16. Pulling it all Together No access
17. Starting a Change to Efficiency in a Safety and Health Program No access
18. Lessons from Change Pioneers No access
19. A Successful Strategy for Radical Change No access
20. Hints to Help you Succeed No access
1. Planning for Success No access
2. Obtaining Sponsorship and Other Champions No access
3. Identifying and Obtaining Necessary Resources No access
4. Entrenching your Mission in the Organization No access
5. Sharing the Change Vision No access
6. Communicating the Impacts No access
7. Selecting Change Agents No access
8. Obtaining Feedback No access
9. Dealing Directly with the Concerns and Fears No access
10. Reevaluation and Path Modification No access
11. Change to Efficiency in a Safety and Health Program No access
1. The Interrelated Nature of Planning and Implementation No access
2. Participation in Planning No access
3. Identifying Training and Communication No access
4. Planning Noncontrolled Resources No access
5. Accountability and Planning No access
6. Scorekeeping and Planning No access
7. Getting the Plan Approved No access
8. Communicating Critical Information No access
9. Listening for Feedback No access
10. Revising the Plan No access
11. Beginning Implementation No access
12. Hands-on versus Hands-off Implementation No access
13. Regularly Monitoring of Implementation No access
14. Communicating with Sponsors No access
15. Keeping Implementation Moving No access
1. Viewing the Transition Stage as a Chasm No access
2. The Critical Nature of Transition No access
3. Keeping the Message Fresh No access
4. Keeping Score No access
5. Correcting the Path as Necessary No access
6. Keeping Sponsors Up to Date No access
7. Dealing with Sponsors' Perceptions and Fears No access
8. Using Active Listening Skills No access
9. Dealing with Resistance No access
10. "Feeding" the Change Agents No access
11. Keeping Communication Overt No access
12. Keeping the Faith No access
13. Transition Challenges in a Change to Total Quality No access
14. Summary No access
1. Celebration and Change No access
2. Accomplishment versus Rationalization No access
3. How do you know you've Made it? No access
4. Why is Celebrating Difficult for us? No access
5. Don't Celebrate too Soon No access
6. Types and Impacts of Celebrating No access
7. Celebration and Total Quality No access
8. Now that you've Made it to Total Quality No access
9. The Seed Principle No access
10. Summary No access
1. The Concept of Continuous Improvement No access
2. Another Shift in Thinking No access
3. The Follow-Through No access
4. Reevaluating your Program No access
5. Evaluation Tools No access
6. Improving the Process No access
7. Using Benchmarking for Continuous Improvement No access
8. Partnershipping Opportunities No access
9. The Dynamic Planning Process No access
10. The Cycle of Change in Continuous Improvement No access
11. Summary No access
1. Checklist for Change Implementation No access
1. Points to Remember No access
2. Total Quality as the Practice for the Future No access
3. Beyond Total Quality No access
4. Importance of our Role in Change No access
References No access Pages 201 - 202
Index No access Pages 203 - 211