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Managing America's Small Communities
People, Politics, and Performance
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Publisher:
2005
Summary
Managing America's Small Communities charts several key aspects of the largely unexamined world of small city management. This book describes the democraphic trends, structural features, executive behavior and service quality among small communities. Are small cities growing, declining or have they remained untouched by the force of change? To what extent have the structural changes and reforms that have swept through larger cities touched small communities? What are the characteristics and behaviors of small city chief executives and how involved are different executives in the dimensions of the governmental process? How do chief executives in small cities make decisions about local services and programs? Are there differences in the extent to which appointed managers and elected mayors are responsive to community interests? The book also examines the frequency with which small communities provide various services, the quality of services provided and how small city officials can diagnose problems with service quality and performance. The book's theme is the value added to small communities that evidence professionalism in city administration. The benefits that accrue to having a professional city manager are most apparent in the extent to which city managers are engaged in decisions related to each of the dimensions of the governmental process, the level of service quality provided, and the prospects for measuring service performance.
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Bibliographic data
Copyright year
2005
ISBN-Print
978-0-7425-4339-3
ISBN-Online
978-1-4616-6575-5
Publisher
Rowman & Littlefield, Lanham
Language
English
Pages
178
Product type
Book Titles
Table of contents
ChapterPages
Contents No access
Illustrations No access
Acknowledgments No access
Why Study Small Communities? No access
Purpose of the Book No access
Data and Methods No access
Plan for the Book No access
Notes No access
Demographic Trends in Small Communities No access
Structural Features of Small Town Governments No access
The Chief Executives of Small Communities No access
The Issues That Concern Small City Chief Executives No access
Summary No access
Notes No access
Role Emphases and Time Allocation Among Chief Executives No access
Executive Involvement in the Governmental Process No access
Patterns of Consultation in Decision Making by Executives No access
The Influence of Local Interest Groups on Executive Decisions No access
Summary No access
Notes No access
The Concept of Service Quality No access
The Two Dimensions of Service Quality No access
The Service Performance Gap No access
The Service Delivery Gap No access
The Knowledge, Service Design, and Communication Gaps No access
The Value of Measuring Input Service Quality No access
Police Services No access
Fire Protection Services No access
Building Code Enforcement Services No access
Solid Waste Recycling Services No access
Input Service Quality Levels Among Small Communities No access
Explaining the Differences in Input Service Quality No access
Summary No access
Notes No access
Approaches to Performance Benchmarking No access
Types of Measures Used in Assessing Service Performance No access
The ICMA Benchmarking Project No access
The Northwest Municipal Conference Projects No access
The North Carolina Benchmarking Project No access
The South Carolina Benchmarking Project No access
The Tennessee Benchmarking Project No access
Lessons from the Municipal Benchmarking Projects No access
Implications of Benchmarking Projects for Small Communities No access
Summary No access
Notes No access
Directions for Future Research No access
Notes No access
Appendix A Measures Used for Police, Fire, Solid Waste, and Recycling Services in Municipal Benchmarking Projects No access
Appendix B Financial Data Collection Forms for the Tennessee Municipal Benchmarking Project No access
