Methods of Measuring the Added Value of Facility Management for Generating Competitive Advantages

Dr. Christian Schlicht MBA, BSc

doi:10.5771/9783828876576

Summary

The example of a tangible shopping experience clearly demonstrates that a customer journey in terms of operational excellence is closely related to modern Facility Management activities. FM takes over a decisive role when it comes to creating future marketplaces. The Added Value Model is supportive through the identification of actual AVs by integrating various stakeholder perspectives. Insights related to all stakeholders’ demands and the subordinate corporate strategy are essential in terms of identifying the individual needs that sustainably influence the customer journey. This study assists in generating additional important insights regarding the method of measuring the AV of FM as a competitive advantage and knowledge-generating tool for corporates.

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Bibliographic data

Copyright year: 2021
ISBN-Print: 978-3-8288-4595-4
ISBN-Online: 978-3-8288-7657-6
Publisher: Tectum, Baden-Baden
Series: Wissenschaftliche Beiträge aus dem Tectum Verlag: Wirtschaftswissenschaften
Volume: 93
Language: English
Pages: CXLVI
Product type: Book Titles

Titelei/Inhaltsverzeichnis No access Pages I - XXXVI
1. 1. 1.1.1 VUCA – Progress is imperative No access
  2. 1.1.2 The German Shopping Center Market No access
  3. 1.1.3 Key stakeholders and trends – the retail market on the move No access
  4. 1. 1.1.4.1 Impact for investors No access
    2. 1.1.4.2 Impact for tenants No access
    3. 1.1.4.3 Impact for visitors No access
    4. 1.1.4.4 Impact for operators No access
  5. 1.1.5 Conceptual delimitation of FM No access
  6. 1.1.6 FM as part of the company’s value chain No access
  7. 1.1.7 Conceptual delimitation of CREM No access
  8. 1. 1.1.8.1 Current situation No access
    2. 1.1.8.2 VUCA and FM No access
    3. 1.1.8.3 The development of new real estate concepts No access
    4. 1.1.8.4 Influencing factors No access
    5. 1.1.8.5 Holistic approach and challenges in FM No access
    6. 1.1.8.6 Use cases of digitalization and new technologies No access
2. 1.2 Hypotheses and research questions No access
3. 1.3 Goal and work methodology No access
1. 2.1 Introduction No access
2. 2.2 Definition of the review focus and the goal No access
3. 2.3 Description of the coverage No access
4. 2.4 Conceptualization of the topic No access
5. 2.5 Literature search No access
6. 1. 2.6.1 Operationalizability No access
  2. 2.6.2 Transferability No access
  3. 2.6.3 Efficiency No access
  4. 2.6.4 Up-to-datedness No access
7. 1. 2.7.1 Balanced Scorecard No access
  2. 2.7.2 Tableau de bord No access
  3. 2.7.3 Value Map No access
  4. 2.7.4 Economic Value Added No access
  5. 2.7.5 ORMM method No access
  6. 2.7.6 Guest Model No access
  7. 2.7.7 Beyond budgeting No access
  8. 2.7.8 Comparison of the models and concepts No access
8. 2.8 Summary No access
1. 3.1 Introduction No access
2. 3.2 Theory of planned behavior No access
3. 3.3 Development of indicators No access
4. 3.4 Development and formulation of hypotheses No access
5. 3.5 Pre-test No access
6. 3.6 Data collection No access
7. 3.7 Data preparation No access
8. 1. 3.8.1 Descriptive Statistics No access
  2. 3.8.2 Inductive Statistics No access
9. 3.9 Data interpretation and limitations No access
1. 4.1 Introduction of ECE Projektmanagement G.m.b.H. & Co. KG No access
2. 4.2 Objectives and structure of the case study No access
3. 1. 4.3.1 Data collection No access
  2. 4.3.2 Data evaluation and interpretation No access
4. 4.4 Development of the AVIC model No access
5. 4.5 Summary No access
1. 5.1 Introduction No access
2. 5.2 The service concept of ECE “At your Service” No access
3. 1. 5.3.1 FM is making the customer journey a tangible experience No access
  2. 5.3.2 The innovation partner – UVIS No access
  3. 5.3.3 The innovative product – ESCALITE No access
  4. 5.3.4 The location – Phoenix-Center Hamburg No access
  5. 1. 5.3.5.1 Research design No access
    2. 5.3.5.2 POS survey No access
    3. 5.3.5.3 Results and interpretation No access
  6. 5.3.6 Summary No access
1. 6.1 Closing the research gap No access
2. 6.2 Concluding summary No access
3. 1. 1. 6.3.1.1 Plan-phase No access
    2. 6.3.1.2 Do-phase No access
    3. 6.3.1.3 Check-phase No access
    4. 6.3.1.4 Act-phase No access
    5. 6.3.1.5 Integration into the corporate strategy No access
  2. 6.3.2 The Ishikawa Model – The theory behind the model No access
  3. 6.3.3 The vision of the Digital Marketplace No access
  4. 6.3.4 Options for potential scientific connectivity No access
1. Literature No access
2. Online sources No access
1. Appendix A – Mega trends No access
2. Appendix B – Template of the online survey No access
3. Appendix C – Results of the online survey No access
4. 1. Interview transcript protocol – E1 No access
  2. Interview transcript protocol – E2 No access
  3. Interview transcript protocol – E3 No access
  4. Interview transcript protocol – E4 No access
  5. Interview transcript protocol – E5 No access
  6. Interview transcript protocol – E6 No access
  7. Interview transcript protocol – E7 No access
  8. Interview transcript protocol – E8 No access
  9. Interview transcript protocol – E9 No access
5. 1. Interview transcript protocol – E10 No access
  2. Interview transcript protocol – E11 No access
  3. Interview transcript protocol – E12 No access
6. Appendix F – The Bernhold model No access
7. Appendix G – Tableau de bord No access
8. Appendix H – Explanation of the AVIC model No access
9. Appendix I – Phoenix-Center Harburg No access
10. Appendix J – Vision: Digital Marketplace No access
11. Appendix K – List of academic activities No access

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