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Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2022
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Volume 6 (2022), Edition 2
SMR - Journal of Service Management Research- Publisher:
- 08.07.2022
Summary
SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas. For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.
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Bibliographic data
- ISSN-Print
- 2511-8676
- ISSN-Online
- 2942-3392
- Publisher
- Nomos, Baden-Baden
- Language
- English
- Product type
- Volume
Articles
Article
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Page 82 - 103
Service providers and retailers reselling branded have the discretion to set and adapt prices according to customers’ willingness to pay (WTP). Research often notes markup effects, such that WTP increases in response to corporate social...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2022
Authors: , , ,
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Page 104 - 117
Interactivity is an important feature of retail websites. Some research suggests that interactivity can be increased by implementing additional features while other studies point to the fact that “objective” interactivity - as measured by the...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2022
Authors: , , ,
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Page 118 - 131
Prior customer participation research has mostly focused on its positive effects and largely neglected potential negative outcomes. However, customer participation might be stressful and such customer participation stress (CPS) may have negative...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2022
Authors: , , ,
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Page 132 - 146
Smart physical products increasingly shape a connected world and serve as boundary objects for the formation of ‘smart service systems’. While these systems bear the potential to co-create value between partners in various industries, IS...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2022
Authors: , , , ,
