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Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2018
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Volume 2 (2018), Edition 2
SMR - Journal of Service Management Research- Publisher:
- 2018
Summary
SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.
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Bibliographic data
- ISSN-Print
- 2511-8676
- ISSN-Online
- 2942-3392
- Publisher
- Nomos, Baden-Baden
- Language
- English
- Product type
- Volume
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Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2018
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The digital transformation of single companies and of entire service businesses is an omnipresent topic – not only in the academic discourse but also in the current public debate. The topic is often approached phenomenologically. We invited a...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2018
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Customer engagement, a customer’s active participation in and connection with a firm’s services, has been promoted as a key driver of customer loyalty. Yet, insights on how to effectively manage engagement are scarce. This article employs an...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2018
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The purpose of this paper is to identify effective leadership behaviour that reduces frontline employees’ person-role conflicts, a hitherto rather neglected sub-dimension of role conflicts that strongly differs from externally originated role...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2018
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Services largely represent transactions through which customers gain the right to use tangible or intangible resources of service providers. In doing so, customers attain access to resources without the need to own them legally. Feelings of...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2018
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