Article
Full access
Page 1 - 1
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2018
, to see if you have full access to this publication.
Volume Partial access
Volume 2 (2018), Edition 3
SMR - Journal of Service Management Research- Publisher:
- 2018
Summary
SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.
Search publication
Bibliographic data
- ISSN-Print
- 2511-8676
- ISSN-Online
- 2942-3392
- Publisher
- Nomos, Baden-Baden
- Language
- English
- Product type
- Volume
Articles
Article
No access
Page 2 - 2
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2018
Authors:
Article
Open Access Full access
Page 3 - 16
The transition from consuming goods to consuming services is a topic of great interest for service researchers and has been examined from various perspectives. We provide an overview of how this field of research has been approached by...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2018
Authors:
Article
No access
Page 17 - 29
Prior research cites customer participation in service recovery (CPSR) as a meaningful strategy to ensure post-recovery satisfaction or repurchase intentions. However, recent studies raise doubts about the generalizability of its unconditional...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2018
Authors:
Article
No access
Page 30 - 43
Customer solutions are a promising opportunity to gain competitive advantages − also in B2C markets and with the proviso that they offer customers a high value in use. However, little is known about the value that B2C customer solutions provide...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2018
Authors:
Article
No access
Page 44 - 62
Various studies examined the effects of employee behaviour in specific service contexts. However, research fails to provide comprehensive results in different types of service situations, which is addressed in this research. Assuming that employees...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2018
Authors:
