Article
No access
Page 1 - 1
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2022
, to see if you have full access to this publication.
Volume Partial access
Volume 6 (2022), Edition 1
SMR - Journal of Service Management Research- Publisher:
- 2022
Summary
SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas. For more information for authors and subscribers, see https://www.nomos.de/en/journals/smr/.
Search publication
Bibliographic data
- ISSN-Print
- 2511-8676
- ISSN-Online
- 2942-3392
- Publisher
- Nomos, Baden-Baden
- Language
- English
- Product type
- Volume
Articles
Article
Full access
Page 2 - 27
Services and relationship marketing are inextricably linked, such that the intangible, heterogeneous, inseparable, and perishable nature of services renders strong relational bonds between companies and customers particularly critical. Four...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2022
Authors:
Article
No access
Page 28 - 46
Trends in personnel management of frontline employees’ (FLEs) imply that “soft skills” related to personality may be hardest to replace by technological advancements and, thus, become increasingly important. Building on the five-factor model...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2022
Authors:
Article
No access
Page 47 - 63
Firms increasingly rely on service-based business models, such as customer solutions, to strengthen their market position and secure robust revenues in competitive environments. While extant research has shed light on the financial implications of...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2022
Authors:
Article
No access
Page 64 - 79
Previous research assumes an unconditionally positive association of perceived switching costs-financial, procedural and relational-with repurchase intentions. Building on the theory of context-dependent preference formation, the authors posit price...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2022
Authors:
