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Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2019
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Volume 3 (2019), Edition 4
SMR - Journal of Service Management Research- Publisher:
- 2019
Summary
SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.
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Bibliographic data
- ISSN-Print
- 2511-8676
- ISSN-Online
- 2942-3392
- Publisher
- Nomos, Baden-Baden
- Language
- English
- Product type
- Volume
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Page 162 - 162
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2019
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Page 163 - 183
How to improve service provision in the health care sector is a question of high economic and social relevance, as the health service industry represents a major part of developed nations’ economy and health care is a service virtually everyone is...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2019
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Page 184 - 194
Through increased globalization and fast changing customer demands companies need to adapt their service management constantly. Business model approaches can provide a suitable base to comprehend the service management of a company. However,...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2019
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Page 195 - 208
For companies, complaints are a valuable customer reaction to dissatisfaction. They enable the company to respond to customer issues to prevent them from changing supplier or spreading negative word-of-mouth communication. Previous research...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2019
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Page 209 - 222
Digitalization is a megatrend, but there is relatively little knowledge about its consequences for service work in general and specifically in knowledge-intensive business services (KIBS). We studied the impact of digitalization on psychological...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2019
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