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Public Sector Reform in the Middle East and North Africa
Lessons of Experience for a Region in Transition
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Publisher:
2020
Summary
Critical examinations of efforts to make governments more efficient and responsive
Political upheavals and civil wars in the Middle East and North Africa (MENA) have obscured efforts by many countries in the region to reform their public sectors. Unwieldy, unresponsiveand often corruptgovernments across the region have faced new pressure, not least from their publics, to improve the quality of public services and open up their decisionmaking processes. Some of these reform efforts were under way and at least partly successful before the outbreak of the Arab Spring in 2010. Reform efforts have continued in some countries despite the many upheavals since then.
This book offers a comprehensive assessment of a wide range of reform efforts in nine countries. In six cases the reforms targeted core systems of government: Jordan's restructuring of cabinet operations, the Palestinian Authority's revision of public financial management, Morocco's voluntary retirement program, human resource management reforms in Lebanon, an e-governance initiative in Dubai, and attempts to improve transparency in Tunisia. Five other reform efforts tackled line departments of government, among them Egypt's attempt to improve tax collection and Saudi Arabia's work to improve service delivery and bill collection.
Some of these reform efforts were more successful than others. This book examines both the good and the bad, looking not only at what each reform accomplished but at how it was implemented. The result is a series of useful lessons on how public sector reforms can be adopted in MENA.
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Bibliographic data
Copyright year
2020
ISBN-Print
978-0-8157-3697-4
ISBN-Online
978-0-8157-3698-1
Publisher
Rowman & Littlefield, Lanham
Language
English
Pages
backcover1
Product type
Edited Book
Table of contents
ChapterPages
Table of Contents No access
Preface No access
Acknowledgments No access
The Challenge of Public Sector Reform in MENA No access Pages 1 - 14
At the Apex: Reform Cabinet Structures in Jordan No access
Reforms to Public Financial Management in Palestine No access
Downsizing the Public Sector: Morocco's Voluntary Retirement Program No access
Strengthening Meritocracy in Human Resource Management in Lebanon No access
From Electronic Government to Smart City: Dubai's Digital Transformation No access
Enhancing Transparency in Post-Revolutionary Tunisia No access
Facilitating Investment through the Cairo One-Stop Shop No access
Transforming the Cash Culture and the Bill Payment System in Saudi Arabia No access
Making Taxes Less Taxing: Overhauling Tax Policy and Administration in Egypt No access
Creating a "Citizen Friendly" Department: Document Processing in Jordan No access
Conclusion: Making Sense of It All: The Lessons from Experience No access Pages 268 - 292
