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Book Titles No access
Sorting Letters, Sorting Lives
Delivering Diversity in the United States Postal Service
Authors:
Publisher:
2010
Summary
Linda Benbow examines the organizational culture and various levels of diversity found in an urban United States Postal Service mail processing facility. She shows how employee perceptions of social differences and their interactions with coworkers contributes to their identity and work life within the organization. Painting detailed portraits of race, social class, and gender in a mail processing facility, Benbow looks at ways employees from different backgrounds relate to one another, identifying the issues and occasions that provoke conflict, the ways that participants view one another, and the forces and strategies that mitigate and conciliate conflicts.
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Bibliographic data
Copyright year
2010
ISBN-Print
978-0-7391-3474-0
ISBN-Online
978-0-7391-3476-4
Publisher
Lexington, Lanham
Language
English
Pages
237
Product type
Book Titles
Table of contents
ChapterPages
Contents No access
Acknowledgments No access
Preface No access
1 Introduction No access Pages 1 - 14
2 Diversity Makes the United States Postal Service Stronger—And Weaker No access Pages 15 - 34
3 Work in an Urban Mail Processing Facility No access Pages 35 - 70
4 Integrated Work Areas No access Pages 71 - 120
5 Work in a Resegregated Postal Facility No access Pages 121 - 166
6 Power, Symbolic, and Invisible Tokens No access Pages 167 - 202
7 Sorting Lives in the United States Postal Service No access Pages 203 - 220
