Jahrgang 1 (2017), Heft 1

Abstract_engl.

The interdisciplinary and cross-functional commitment of the Journal of Service Management Research motivated us to define interdisciplinary topics of service research that are important both in the present and in the future. Therefore, relevant...

The benefits of specialization have been driving the rise of the service economy and pushing capability frontiers and economic growth. In service economies, almost any activity, asset, and skill can be bought on competitive markets, making it harder...

Customization of services comprises the activities and results of a customer-specific adaptation of a provider’s value-creation processes according to customers’ requirements. As customized service offerings are supposed to better meet specific...

Major changes in the working environment during the last decades have been the increased economic importance of the service sector, the aging workforce, and the growing proportion of women in the workforce. The aim of our study is to investigate how...