SMR - Journal of Service Management Research

(Smart) service systems have inspired the emergence of a new research area that builds on smart, connected products and networked business models with smart services and brings together various social-science and technological disciplines. However,...

Data space initiatives, including Gaia-X and the European Health Data Space (EHDS) regulation proposal, aim to establish a decentralized infrastructure for data exchange following European values such as citizen-centricity, transparency, and data...

The circular economy (CE) narrative promotes closed-loop systems to decouple economic activity from resource depletion. However, despite increasing scholarly interest, CE remains theoretically under-explored, often guided by practical issues and...

Within service research, sustainability has emerged as a subject of increasing prominence in recent years, with its foundational roots tracing back to the hospitality context. To provide a comprehensive overview of the various topics of...

The smartwatch market is rapidly expanding, with a diverse range of apps now available to users. This study examines users’ perceptions and attitudes toward apps on smartwatches and smartphones. Our experiment revealed that users did not generally...

The increasing use of digital technologies is creating new values, which can be unfold in smart service systems (SSS). Although SSS offer multiple values in products and services, research is still struggling to fully capture the specific values of...