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Journal

SMR - Journal of Service Management Research

SMR - Journal of Service Management Research
Editors:
Prof. Dr. Marion Büttgen Prof. Dr. Andreas Eggert Prof. Dr. Heiner Evanschitzky Prof. Dr. Christiane Hipp Prof. Dr. Jens Hogreve Prof. Dr. Joachim Hüffmeier Prof. Dr. Helmut Krcmar Prof. Dr. Martin Matzner
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Cover of Volume: SMR - Journal of Service Management Research Volume 8 (2024), Edition 2
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Volume 8 (2024), Edition 2
The field of Transformative Service Research (TSR) has emerged over a decade ago with a range of seminal and call-to-action papers which have sub­sequently sparked and stimulated scholars’ interest in academic work at the intersection of Transfor...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2024
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Cover of Volume: SMR - Journal of Service Management Research Volume 8 (2024), Edition 2
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Volume 8 (2024), Edition 2
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2024
Cover of Volume: SMR - Journal of Service Management Research Volume 8 (2024), Edition 2
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Volume 8 (2024), Edition 2
Equipment manufacturers increasingly pursue servitization strategies, yet their salesforces frequently find that industrial customers display a low willingness-to-pay (WTP) for ancillary services, in particular when offered in conjunction with...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2024
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Cover of Volume: SMR - Journal of Service Management Research Volume 8 (2024), Edition 1
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Volume 8 (2024), Edition 1
Service industry employees report particularly high work intensity levels. While the consequences of work intensity were intensely studied, a respective understanding of its determinants is lacking. However, knowing these determinants is crucial for...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2024
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Cover of Volume: SMR - Journal of Service Management Research Volume 8 (2024), Edition 1
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Volume 8 (2024), Edition 1
A well-crafted customer value proposition (CVP) is crucial to communicating the value that customers can expect from a product or service experience. Accordingly, researchers have become increasingly interested in how to shape CVPs to sell goods or...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2024
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Cover of Volume: SMR - Journal of Service Management Research Volume 8 (2024), Edition 1
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Volume 8 (2024), Edition 1
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2024
Cover of Volume: SMR - Journal of Service Management Research Volume 8 (2024), Edition 1
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Volume 8 (2024), Edition 1
Advancements in artificial intelligence (AI), particularly generative AI (GenAI), have revolutionized the value generation in service as well as work processes and the work environment. However, the transformative potential of AI in the context of...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2024
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Cover of Volume: SMR - Journal of Service Management Research Volume 7 (2023), Edition 4
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Volume 7 (2023), Edition 4
Sustainability is one of the central topics in service research. The principle of sufficiency is an important driver of sustainability and can inform the development of services. This conceptual paper takes a business actors’ perspective by...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
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Cover of Volume: SMR - Journal of Service Management Research Volume 7 (2023), Edition 4
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Volume 7 (2023), Edition 4
(Smart) service systems have inspired the emergence of a new research area that builds on smart, connected products and networked business models with smart services and brings together various social-science and technological disciplines. However,...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
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Cover of Volume: SMR - Journal of Service Management Research Volume 7 (2023), Edition 4
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Volume 7 (2023), Edition 4
Data space initiatives, including Gaia-X and the European Health Data Space (EHDS) regulation proposal, aim to establish a decentralized infrastructure for data exchange following European values such as citizen-centricity, transparency, and data...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
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