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Journal
Marketing ZFP
Marketing ZFP - Journal of Research and Management
Editors:
Daniel Baier, University of Bayreuth, Germany | Yasemin Boztug, University of Goettingen, Germany | Heribert Gierl, University of Augsburg, Germany | Andrea Gröppel-Klein, Saarland University, Germany | Lutz Hildebrand, Humboldt-University of Berlin, Germany | Joerg Koenigstorfer, Technical University of Munich, Germany | Martin Klarmann, Karlsruhe Institute of Technology (KIT), Germany | Hans Mühlbacher, University of Monaco, Principality of Monaco | Henrik Sattler, University of Hamburg, Germany | Bernhard Swoboda, University of Trier, Germany | Dirk Temme, University of Wuppertal, Germany | Udo Wagner, Modul University Vienna, Austria
Sentiment Analysis (SA) has found widespread success in marketing. Marketing scholars and practitioners have used SA to identify pain points, user requirements and issues using freely available online customer reviews from shopping websites, or user...
Verlag C.H.Beck, München 2025
Authors:
Article
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Volume 47 (2025), Edition 1
Multinational corporations (MNCs) implement corporate social responsibility (CSR) initiatives in different regulative environments to attract consumers internationally. However, while CSR in general impacts consumer behavior across nations, it is...
By examining repeat purchases, we study the effect of customer loyalty on the ability to up-sell. Using an extensive dataset from optical retail including the sales activities of more than 410 opticians over 20 years, we track and analyze customer...