Cover of Volume: JEEMS Journal of East European Management Studies Volume 26 (2021), Edition 1
Volume Open Access Full access

Volume 26 (2021), Edition 1

JEEMS Journal of East European Management Studies
Authors:
Journal:
JEEMS Journal of East European Management Studies
Publisher:
 2021

Summary

The Journal of East European Management Studies aims to promote dialogue and cooperation among scholars seeking to examine,explore and explain the behaviour and practices of management within the transforming societies of Central and Eastern Europe.The theoretical interests of the journal areorganisational and management change,Central and East European societies (including those on the fringes of Europe) undergoing processes of transition or transformation, andscientific issues of business, management and organisation that arise in such contexts.The JEEMS aims to attract social scientific contributions from scholars of any nation and region, but particularly wishes to encourageauthors from those countries directly experiencing transformational change. Its potential readership is international, comprising academicsand practitioners with an involvement or interest in the management of change in transforming societies in Central and Eastern Europe.

Bibliographic data

ISSN-Print
0949-6181
ISSN-Online
1862-0019
Publisher
Nomos, Baden-Baden
Language
English
Product type
Volume

Articles

Cover of Volume: JEEMS Journal of East European Management Studies Volume 26 (2021), Edition 1
Article
No access

Page 1 - 3
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
Cover of Volume: JEEMS Journal of East European Management Studies Volume 26 (2021), Edition 1
Article
Full access

Page 4 - 6
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
Download Article (PDF)
Cover of Volume: JEEMS Journal of East European Management Studies Volume 26 (2021), Edition 1
Article
Full access

Page 7 - 9
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
Download Article (PDF)
Cover of Volume: JEEMS Journal of East European Management Studies Volume 26 (2021), Edition 1
Article
Full access

Page 10 - 43
This paper aims to improve the understanding of outcomes of service recovery in a post-transition context by examining the relationships between four dimensions of perceived justice and service recovery satisfaction (SRS), positive word of mouth...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
Authors:
Download Article (PDF)
Cover of Volume: JEEMS Journal of East European Management Studies Volume 26 (2021), Edition 1
Article
No access

Page 44 - 72
Despite an extensive empirical body proving the importance of non-cognitive skills and beauty for labour market success, little is known about their role under special conditions and on different segments of a labour market. This article focuses on...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
Authors:
Cover of Volume: JEEMS Journal of East European Management Studies Volume 26 (2021), Edition 1
Article
No access

Page 73 - 99
The definition of a successful company is not uniform in the scientific literature, and the determinants of a company’s success can vary from one business sector to another. Based on a study of 16 Czech engineering companies, this paper defines...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
Authors:
Cover of Volume: JEEMS Journal of East European Management Studies Volume 26 (2021), Edition 1
Article
No access

Page 100 - 116
The aim was to identified workplace factors related to the well-being of employees in nursing. A cross-sectional study was conducted in nine from twelve Slovenian hospitals. Descriptive statistics and multivariate regression analysis were used....
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
Authors:
Cover of Volume: JEEMS Journal of East European Management Studies Volume 26 (2021), Edition 1
Article
No access

Page 117 - 146
Using historiography, online information and the stakeholders’ theory, this study focuses on the interested parties involved in a highly controversial gold mining project in Romania’s Roșia Montană area. The study documents the emergence and...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
Authors:
Cover of Volume: JEEMS Journal of East European Management Studies Volume 26 (2021), Edition 1
Article
No access

Page 147 - 176
Despite institutionalisation having a potential impact on the financial performance of public family businesses in an emerging economy, attempts to measure it at the organisational level have been rare. In this context, drawing on old institutional...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
Authors:
Cover of Volume: JEEMS Journal of East European Management Studies Volume 26 (2021), Edition 1
Article
No access

Page 177 - 190
The purpose of the study is to examine the agribusiness companies’ demand for employee competence and how these competences comply with universities’ curricula. The survey consists of a structured questionnaire that was administered to 427...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
Authors:

Bibliography (544)

  1. Mulry-Liggan, M. H. (1983): A comparison of a random digit dialing survey and the current population survey, in: Survey Research Methods, 214–219. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  2. WEF. (2016): The Future of Jobs: Annual Report, Geneva: World Economic Forum. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  3. Wachenheim C.J./Lesch W.C. (2002): Assessing New-Graduate Applicants: Academic Perceptions and Agribusiness Realities, in: Journal of Agribusiness, 20(2), 163–173. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  4. Urutyan,V. E./Litzenberg, K. (2010): Skills, Qualities and Experiences Needed for Future Leaders in Food and Agribusiness Industries of Armenia, in: International Food and Agribusiness Management Review, 13(3), 1–16. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  5. Thornberry, O. T. (1987): An Experimental Comparison of Telephone and Personal Health Interview Surveys, Hyattsville: US Department of Health and Human Services, Public Health Service, National Center for Health Statistics. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  6. Thomas, R./Wood, E. (2014): Innovation in tourism: Re-conceptualising and measuring the absorptive capacity of the hotel sector, in: Tourism Management, 45, 39–48. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  7. Tether, B./Mina A./Consoli D./Gagliardi D. (2005): A Literature Review on Skills and Innovation. How Does Successful Innovation Impact on the Demand for Skills and How Do Skills Drive Innovation? : ESRC Centre for Research on Innovation and Competition, University of Manchester. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  8. Tajeddini, K./Trueman, M. (2012): Managing Swiss Hospitality: How cultural antecedents of innovation and customer-oriented value systems can influence performance in the hotel industry, in: International Journal of Hospitality Management, 31, 1119- 1129. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  9. Tajeddini, K. (2010): Effect of customer orientation and entrepreneurial orientation on innovativeness: evidence from the hotel industry in Switzerland, in: Tourism Management, 31, 221–231. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  10. Roscoe, J.T. (1975): Fundamental Research Statistics for the Behavioral Science, in: International Series in Decision Process. 2nd Ed: Holt, Rinehart and Winston, Inc., New York. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  11. Pfeffer, J. (1994): Competitive advantage through people: Unleashing the power of the workforce: Harvard Business School Press, Boston. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  12. OECD. (2011): Skills for Innovation and Research: OECD Publishing. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  13. Nunnally, J. C. (1978): Psychometric theory. 2nd Ed: Mcgraw-Hill. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  14. Noel, J./ Qenani, E. (2013): New Age, New Learners, New Skills: What Skills Do Agribusiness Graduates Need to Succeed in the Knowledge Economy, in: International Food and Agribusiness Management Review, 16(3), 17–36. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  15. Domi, S./Capelleras, J.L./Musabelliu, B. (2020): Customer orientation and SME performance in Albania: A case study of the mediating role of innovativeness and innovation behavior, in: Journal of Vacation Marketing, 26(1), 130–146. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  16. Litzenberg, K.K./Schneider V.E. (1987): Competencies and Qualities of Agricultural Economics Graduates Sought by Agribusiness Employers, in: American Journal of Agricultural Economics. 69(5), 1031–1036. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  17. Leoni, R. (2014): Graduate employability and the development of competencies. The incomplete reform of the “Bologna process”, in: International Journal of Manpower, 35(4), 448–469. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  18. Lans, T./Bergevoet, R./ Mulder, M./Van Woerkum, C. (2005): Identification and measurement of competences of entrepreneurs in agribusiness: Selected papers from the 8th Ph.D, in: Conference on Business Economics, Management and Organization Science, PREBEM/NOBEM, Enschede, 81–95. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  19. Lans, T./Wesselink, R./Biemans, H.J.A./Mulder, M. (2004): Work-related lifelong learning for entrepreneurs in the agri-food sector, in: International Journal of Training and Development, 8(1), 72–88. https://doi.org/10.1111/j.1360-3736.2004.00197.x. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  20. Kaiser, H. F. (1974): An index of factorial simplicity, in: Psychometrika, 39, 31–36. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  21. Ionescu, A. M./Cuza, A. I. (2012): How does education affect labour market outcomes, in: Review of Applied Socio-Economic Research, 4(2), 130–144. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  22. IDM. (2016): Agriculture and Agro-Processing, Skills for Jobs: Final Report, by the Institute for Democracy and Mediation, Albania. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  23. Holt R./Winsto.Sin, M./Alan, B./Tse, V., Heung, S./Yim, K. (2005): An analysis of the relationship between market orientation and business performance in the hotel industry, in: International Journal of Hospitality Management, 24(4), 555–577. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  24. Field, A. (2009): Discovering Statistics Using SPSS: 3rd Ed, London: SAGE Publications Ltd. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  25. Esposto, A. (2008): Skill: An Elusive and Ambiguous Concept in Labor Market Studies, in: Australian Bulletin of Labour, 34(1), 100–124. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  26. Dooley, F.J./Fulton, J.R. (1999): The State of Agribusiness Teaching, Research, and Extension at the Turn of the Millennium, in: American Journal Agricultural Economics, 81(5), 1042–1049, https://doi.org/10.2307/1244081. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  27. Domi, S./Keco, R./Capelleras, J.L./Mehmeti, G. (2019): Effects of innovativeness and innovation behavior on tourism SMEs performance: The case of Albania, in: Economics & Sociology, 12(3), 67–85. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  28. Aaker, J./Fournier, S./Brasel, S. A. (2004): When good brands do bad, in: Journal of Consumer Research, 31, 1, 1-16. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  29. AKOS, Communications Networks and Services Agency of the Republic of Slovenia. (2018). Poročilo o razvoju trga elektronskih komunikacij za četrto četrtletje 2017. Retreived on June 24th of 2018 from https://www.akos-rs.si/files/Telekomunikacije/Porocila_in_raziskave/Cetrtletna_porocila/2017/Cetrtletno-porocilo-Q4-2017.pdf Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  30. Allen, A. M./Brady, M. K./Robinson, S. G./Voorhees, C. M. (2015): One firm’s loss is another’s gain: capitalizing on other firms’ service failures, in: Journal of the Academy of Marketing Science, 43, 5, 648-662. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  31. Altman, I./Taylor, D. A. (1973). Social penetration: The development of interpersonal relationships Oxford, England: Holt, Rinehart & Winston. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  32. Ambrose, M./Hess, R. L./Ganesan, S. (2007): The Relationship between Justice and Attitudes: An Examination of Justice Effects on Event and System-Related Attitudes, in: Organizational Behavior and Human Decision Processes, 103, 1, 21-36. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  33. Anderson, J. C./Gerbing, D. W. (1988): Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach, in: Psychological Bulletin, 103, 3, 411-423. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  34. Andreassen, T. W. (2000): Antecedents to satisfaction with service recovery, in: European Journal of Marketing, 34, 1/2, 156-175. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  35. Andreassen, T. W. (2001): From Disgust to Delight: Do Customers Hold a Grudge?, in: Journal of Service Research, 4, 1, 39-49. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  36. Aurier, P./N’Goala, G. (2010): The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development, in: Journal of the Academy of Marketing Science, 38, 3, 303-325. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  37. Babin, B. J./Griffin, M./Hair, J. F. (2016): Heresies and sacred cows in scholarly marketing publications, in: Journal of Business Research, 69, 8, 3133-3138. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  38. Bagozzi, R. P. (2011): Measurement and Meaning in Information Systems and Organizational Research: Methodological and Philosophical Foundations, in: MIS Quarterly, 35, 2, 261-292. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  39. Bagozzi, R. P./Yi, Y. (2012): Specification, evaluation, and interpretation of structural equation models, in: Journal of the Academy of Marketing Science, 40, 1, 8-34. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  40. Balaji, M. S. (2015): Investing in customer loyalty: the moderating role of relational characteristics, in: Service Business, 9, 1, 17-40. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  41. Bearden, W. O./Teel, J. E. (1983): Selected Determinants of Consumer Satisfaction and Complaint Reports, in: Journal of Marketing Research, 20, 1, 21-28. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  42. Bernerth, J. B./Aguinis, H. (2016): A Critical Review and Best-Practice Recommendations for Control Variable Usage, in: Personnel Psychology, 69, 1, 229-283. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  43. Bies, R. J./Moag, J. F. (1986). Interactional Justice: Communication Criteria of Fairness. In R. J. Lewicki, B. H. Sheppard & M. H. Bazerman (Eds.), Research on Negotiations in Organizations, (Vol. 1, pp. 43-55). Greenwich: JAI Press. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  44. Blodgett, J. G./Li, H. (2007): Assessing the Effects of Post-Purchase Dissatisfaction and Complaining Behavior on Profitability: a Monte Carlo Simulation, in: Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 20, 1, 1-14. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  45. Bock, D. E./Folse., J. A. G./Black, W., C. (2016): Gratitude in service encounters: implications for building loyalty, in: Journal of Services Marketing, 30, 3, 341-358. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  46. Bodlaj, M. (2012): Do managers at two hierarchical levels differ in how they assess their company's market orientation?, in: Journal for East European Management Studies, 17, 3, 292-312. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  47. Bolton, R. N./Lemon, K. N. (1999): A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction, in: Journal of Marketing Research, 36, 2, 171-186. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  48. Bradley, G./Sparks, B. (2012): Explanations: if, when, and how they aid service recovery, in: Journal of Services Marketing, 26, 1, 41-51. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  49. Brady, M./Knight, G./Cronin, J. J./Tomas, G./Hult, M./Keillor, B. (2005): Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models, in: Journal of Retailing, 81, 3, 215-230. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  50. Broetzmann, S. M. (2013). Will We Ever Learn?: The Sad State Of Customer Care In America Results From The 2013 Customer Rage (pp. 57). Alexandria: Customer Care Measurement & Consulting. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  51. Bügel, M. S./Verhoef, P. C./Buunk, A. P. (2011): Customer intimacy and commitment to relationships with firms in five different sectors: Preliminary evidence, in: Journal of Retailing and Consumer Services, 18, 4, 247-258. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  52. Byrne, B. M. (2013). Structural Equation Modeling with Mplus New York: Routledge. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  53. Cambra-Fierro, J./Melero-Polo, I./Sese, J. (2015): Does the nature of the relationship really matter? An analysis of the roles of loyalty and involvement in service recovery processes, in: Service Business, 9, 2, 297-320. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  54. Cantor, V. J. M./Li, R. C. (2018): Matching service failures and recovery options toward satisfaction, in: The Service Industries Journal, 1-24. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  55. Chan, K. W./Wan, E. W. (2012): How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism, in: Journal of Marketing, 76, 1, 119-137. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  56. Chang, H. H./Lai, M.-K./Hsu, C.-H. (2012): Recovery of online service: Perceived justice and transaction frequency, in: Computers in Human Behavior, 28, 2199-2208. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  57. Chen, W./Lee, H.-C. (2018): How to explain service failure? Impacts of justifications, in: Service Business, 12, 2, 331-356. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  58. Choi, J. (2008): Event justice perceptions and employees' reactions: Perceptions of social entity justice as a moderator, in: Journal of Applied Psychology, 93, 3, 513-528. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  59. Colquitt, J. A. (2001): On the Dimensionality of Organizational Justice: A Construct Validation of a Measure, in: Journal of Applied Psychology, 86, 3, 386-400. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  60. Colquitt, J. A./Conlon, D. E./Wesson, M. J./Porter, C. O. L. H./Ng, K. Y. (2001): Justice at the Millennium: A Meta-Analytic Review of 25 Years of Organizational Justice Research, in: Journal of Applied Psychology, 86, 3, 425-445. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  61. Colquitt, J. A./Scott, B. A./Rodell, J. B./Long, D. M./Zapata, C. P./Conlon, D. E./Wesson, M. J. (2013): Justice at the millennium, a decade later: A meta-analytic test of social exchange and affect-based perspectives, in: Journal of Applied Psychology, 98, 199-236. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  62. Conlon, D. E./Murray, N. M. (1996): Customer Perceptions of Corporate Responses to Product Complaints: The Role of Explanations, in: The Academy of Management Journal, 39, 4, 1040-1056. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  63. Cropanzano, R./Byrne, Z. S./Bobocel, D. R./Rupp, D. E. (2001): Moral virtues, fairness heuristics, social entities, and other denizens of organizational justice, in: Journal of Vocational Behavior, 58, 2, 164-209. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  64. Curtis, T./Abratt, R./Rhoades, D. L./Dion, P. (2011): Customer Loyalty, Repurchase and Satisfaction: A Meta-Analytical Review, in: Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 24, 1-26. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  65. Davidow, M. (2003): Organizational Responses to Customer Complaints: What Works and What Doesn’t, in: Journal of Service Research, 5, 3, 225-250. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  66. Davidow, M. (2014): The A-Craft Model of Organizational Responses to Customer Complaints and Their Impact on Post-Complaint Customer Behavior, in: Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, 27, 1, 69-88. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  67. de Matos, C. A./Henrique, J. L./Rossi, C. A. V. (2007): Service Recovery Paradox: A Meta-Analysis, in: Journal of Service Research, 10, 1, 60-77. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  68. de Matos, C. A./Vieira, V. A./Veiga, R. T. (2012): Behavioural responses to service encounter involving failure and recovery: the influence of contextual factors, in: The Service Industries Journal, 32, 14, 2203-2217. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  69. del Río-Lanza, A. B./Vázquez-Casielles, R./Díaz-Martín, A. M. (2009): Satisfaction with service recovery: Perceived justice and emotional responses, in: Journal of Business Research, 62, 8, 775-781. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  70. Dwyer, F. R./Schurr, P. H./Oh, S. (1987): Developing Buyer-Seller Relationships, in: Journal of Marketing, 51, 2, 11-27. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  71. Estelami, H. (2000): Competitive and Procedural Determinants of Delight and Disappointment in Consumer Complaint Outcomes, in: Journal of Service Research, 2, 3, 285-300. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  72. European Commission. (2009). Consumer Redress in the EU: Consumer Experiences, Perceptions and Choices. Retreived on May 13th 2018 from http://aplicacio.consum.gencat.cat/doc/doc_80769222_1.pdf Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  73. European Commission. (2017). Consumer conditions scoreboard: consumers at home in the single market – 2017 edition. Retreived on May 13h 2018 from https://ec.europa.eu/info/sites/info/files/consumer-conditions-scoreboard-2017-edition_en.pdf Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  74. European Commission. (2018). 2018 Consumer Markets Scoreboard: trust of Europeans in services still needs improvement. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  75. European Commission. (2019). Consumers' attitudes towards cross-border trade and consumer protection 2018. Retreived on May 26th 2019 from https://ec.europa.eu/info/sites/info/files/consumer_survey_2018_main_report.pdf Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  76. Fatima, J. K./Di Mascio, R. (2018): Reversing the dependency-trust relationship in B2C services, in: Journal of Retailing and Consumer Services, 41, 1-10. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  77. Fornell, C. (1981): Increasing the Organizational Influence of Corporate Consumer Affairs Departments, in: The Journal of Consumer Affairs, 15, 2, 191-213. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  78. Fornell, C./Wernerfelt, B. (1987): Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis, in: Journal of Marketing Research, 24, 3, 337-346. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  79. Fornell, C./Wernerfelt, B. (1988): A Model for Customer Complaint Management, in: Marketing Science, 7, 3, 287-298. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  80. Garín-Muñoz, T./Pérez-Amaral, T./Gijón, C./López, R. (2016): Consumer complaint behaviour in telecommunications: The case of mobile phone users in Spain, in: Telecommunications Policy, 40, 8, 804-820. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  81. Gelbrich, K./Roschk, H. (2011): A Meta-Analysis of Organizational Complaint Handling and Customer Responses, in: Journal of Service Research, 14, 1, 24-43. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  82. Gohary, A./Hamzelu, B./Alizadeh, H. (2016): Please explain why it happened! How perceived justice and customer involvement affect post co-recovery evaluations: A study of Iranian online shoppers, in: Journal of Retailing and Consumer Services, 31, 127-142. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  83. Goodwin, C./Ross, I. (1992): Consumer responses to service failures: Influence of procedural and interactional fairness perceptions, in: Journal of Business Research, 25, 2, 149-163. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  84. Grainer, M./Noble, C. H./Bitner, M. J./Broetzmann, S. M. (2014): What Unhappy Customers Want, in: MIT Sloan Management Review, 55, 3, 31-35. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  85. Greenberg, J. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. In R. S. Cropanzano (Ed.), Justice in the workplace: Approaching fairness in human resource management. (pp. 79-103). Hillsdale: Erlbaum. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  86. Grégoire, Y./Tripp, T. M./Legoux, R. (2009): When Customer Love Turns into Lasting Hate:The Effects of Relationship Strength and Time on Customer Revenge and Avoidance, in: Journal of Marketing, 73, 6, 18-32. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  87. Grewal, D./Roggeveen, A./Tsiros, M. (2008): The Effect of Compensation on Repurchase Intentions in Service Recovery, in: Journal of Retailing, 84, 4, 424-434. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  88. Gruber, T./Szmigin, I./Voss, R. (2009): Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint‐handling encounters, in: Journal of Services Marketing, 23, 6, 422-435. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  89. Hair, J. F./Black, W. C./Babin, B. J./Anderson, R. E. (2014). Multivariate Data Analysis (7th ed.) Harlow: Pearson. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  90. Hart, C. W. L./Heskett, J. L./Sasser, W. E. (1990): The Profitable Art of Service Recovery, in: Harvard Business Review, 68, 4, 148-156. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  91. Hess, R. L./Ganesan, S./Klein, N. M. (2003): Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction, in: Journal of the Academy of Marketing Science, 31, 2, 127. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  92. Hofstede Insights. (2020). Slovenia. Retrieved on December 19th 2020 from https://www.hofstede-insights.com/country/slovenia/. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  93. Homans, G. C. (1958): Social Behavior as Exchange, in: American Journal of Sociology, 63, 6, 597-606. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  94. Homburg, C./Fürst, A. (2005): How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach, in: Journal of Marketing, 69, 3, 95-114. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  95. Homburg, C./Fürst, A. (2007): See no evil, hear no evil, speak no evil: a study of defensive organizational behavior towards customer complaints, in: Journal of the Academy of Marketing Science, 35, 4, 523-536. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  96. Homburg, C./Koschate, N./Hoyer, W. D. (2005): Do Satisfied Customers Really Pay More? A Study of the Relationship Between Customer Satisfaction and Willingness to Pay, in: Journal of Marketing, 69, 2, 84-96. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  97. Hsiao, Y.-H./Chen, L.-F./Choy, Y. L./Su, C.-T. (2016): A novel framework for customer complaint management, in: The Service Industries Journal, 36, 13-14, 675-698. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  98. Hu, L. t./Bentler, P. M. (1999): Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives, in: Structural Equation Modeling: A Multidisciplinary Journal, 6, 1, 1-55. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  99. Jones, M. A./Suh, J. (2000): Transaction‐specific satisfaction and overall satisfaction: an empirical analysis, in: Journal of Services Marketing, 14, 2, 147-159. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  100. Karatepe, O. M. (2006): Customer complaints and organizational responses: the effects of complainants’ perceptions of justice on satisfaction and loyalty, in: International Journal of Hospitality Management, 25, 1, 69-90. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  101. Keaveney, S. M. (1995): Customer Switching Behavior in Service Industries: An Exploratory Study, in: Journal of Marketing, 59, 2, 71-82. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  102. Keltner, D./Young, R. C./Heerey, E. A./Oemig, C./Monarch, N. D. (1998): Teasing in hierarchical and intimate relations, in: Journal of Personality and Social Psychology, 75, 5, 1231-1247. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  103. Kim, M. G./Wang, C./Mattila, A. S. (2010): The Relationship Between Consumer Complaining Behavior and Service Recovery: An Integrative Review, in: International Journal of Contemporary Hospitality Management, 22, 7, 975-991. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  104. Kim, W./Ok, C./Canter, D. D. (2012): Moderating role of a priori customer–firm relationship in service recovery situations, in: The Service Industries Journal, 32, 1, 59-82. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  105. Knox, G./Van Oest, R. (2014): Customer complaints and recovery effectiveness: A customer base approach, in: Journal of Marketing, 78, 5, 42-57. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  106. Koza, K. L./Dant, R. P. (2007): Effects of relationship climate, control mechanism, and communications on conflict resolution behavior and performance outcomes, in: Journal of Retailing, 83, 3, 279-296. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  107. Krishna, A./Dangayach, G. S./Jain, R. (2011): Service recovery: Literature review and research issues, in: Journal of Service Science Research, 3, 1, 71. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  108. La, S./Choi, B. (2012): The role of customer affection and trust in loyalty rebuilding after service failure and recovery, in: The Service Industries Journal, 32, 1, 105-125. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  109. Lapidus, R. S./Pinkerton, L. (1995): Customer Complaint Situations: An Equity Theory Perspective, in: Psychology & Marketing, 12, 2, 105-122. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  110. Lee, K./Joshi, K./Kim, Y. K. (2011): Identification of the four-factor structure of customers’ perceived fairness, in: Journal of Targeting, Measurement and Analysis for Marketing, 19, 2, 113-126. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  111. Li, C.-Y./Fang, Y.-H. (2016): How online service recovery approaches bolster recovery performance? A multi-level perspective, in: Service Business, 10, 1, 179-200. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  112. Lin, H.-H./Wang, Y.-S./Chang, L.-K. (2011): Consumer responses to online retailer's service recovery after a service failure: A perspective of justice theory, in: Managing Service Quality, 21, 5, 511-534. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  113. Little, R. J. (1988): A Test of Missing Completely at Random for Multivariate Data with Missing Values, in: Journal of the American Statistical Association, 83, 404, 1198-1202. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  114. Loi, R./Yang, J./Diefendorff, J. M. (2009): Four-factor justice and daily job satisfaction: A multilevel investigation, in: Journal of Applied Psychology, 94, 3, 770-781. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  115. Mattila, A. S. (2006): The power of explanations in mitigating the ill‐effects of service failures, in: Journal of Services Marketing, 20, 7, 422-428. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  116. Mattila, A. S./Cranage, D. (2005): The impact of choice on fairness in the context of service recovery, in: Journal of Services Marketing, 19, 5, 271-279. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  117. Maxham, J. G./Netemeyer, R. G. (2002a): A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts, in: Journal of Marketing, 66, 4, 57-71. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  118. Maxham, J. G./Netemeyer, R. G. (2002b): Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent, in: Journal of Retailing, 78, 4, 239-252. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  119. Maxham, J. G./Netemeyer, R. G. (2003): Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers' Evaluations of Complaint Handling, in: Journal of Marketing, 67, 1, 46-62. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  120. Mongeau, P./Henningsen, M. (2008). Stage theories of relationship development: charting the course of interpersonal communication. In L. A. Baxter & D. O. Braithwaite (Eds.), Engaging theories in interpersonal communication: Multiple perspectives (pp. 363-376). Thousand Oaks: Sage. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  121. Nefat, A./Belazić, D./Alerić, D. (2012): Antecedents and Outcomes of Service Recovery Satisfaction in Telecommunications in Croatia Along with the Role of Image and Perceived Switching Costs, in: Economic Research-Ekonomska Istraživanja, 25, 4, 1051-1066. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  122. Nikbin, D./Ismail, I./Marimuthu, M. (2013): The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions, in: Service Business, 7, 3, 419-435. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  123. Nikbin, D./Ismail, I./Marimuthu, M./Armesh, H. (2012): Perceived justice in service recovery and switching intention: Evidence from Malaysian mobile telecommunication industry, in: Management Research Review, 35, 3/4, 309-325. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  124. Nyer, P. U. (2000): An investigation into whether complaining can cause increased consumer satisfaction, in: Journal of Consumer Marketing, 17, 1, 9-19. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  125. Oliver, R. L. (1980): A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions, in: Journal of Marketing Research, 17, 4, 460-469. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  126. Oliver, R. L./DeSarbo, W. S. (1988): Response Determinants in Satisfaction Judgments, in: Journal of Consumer Research, 14, 4, 495-507. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  127. Oliver, R. L./Swan, J. E. (1989a): Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach, in: Journal of Marketing, 53, 2, 21-35. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  128. Oliver, R. L./Swan, J. E. (1989b): Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction, in: Journal of Consumer Research, 16, 3, 372-383. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  129. Olsen, L. L./Johnson, M. D. (2003): Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations, in: Journal of Service Research, 5, 3, 184-195. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  130. Orsingher, C./Valentini, S./de Angelis, M. (2010): A meta-analysis of satisfaction with complaint handling in services, in: Journal of the Academy of Marketing Science, 38, 2, 169-186. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  131. Palmatier, R. W./Houston, M. B./Dant, R. P./Grewal, D. (2013): Relationship Velocity: Toward a Theory of Relationship Dynamics, in: Journal of Marketing, 77, 1, 13-30. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  132. Prasongsukarn, K./Patterson, P. G. (2012): An extended service recovery model: the moderating impact of temporal sequence of events, in: Journal of Services Marketing, 26, 7, 510-520. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  133. Preacher, K. J./Hayes, A. F. (2008): Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models, in: Behavior Research Methods, 40, 3, 879-891. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  134. Roschk, H./Gelbrich, K. (2014): Identifying Appropriate Compensation Types for Service Failures: A Meta-Analytic and Experimental Analysis, in: Journal of Service Research, 17, 2, 195-211. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  135. Roschk, H./Kaiser, S. (2013): The nature of an apology: An experimental study on how to apologize after a service failure, in: Marketing Letters, 24, 3, 293-309. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  136. Rosenmayer, A./McQuilken, L./Robertson, N./Ogden, S. (2018): Omni-channel service failures and recoveries: refined typologies using Facebook complaints, in: Journal of Services Marketing, 32, 3, 269-285. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  137. Rupp, D. E./Shao, R./Jones, K. S./Liao, H. (2014): The utility of a multifoci approach to the study of organizational justice: A meta-analytic investigation into the consideration of normative rules, moral accountability, bandwidth-fidelity, and social exchange, in: Organizational Behavior and Human Decision Processes, 123, 2, 159-185. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  138. Schoefer, K. (2008): The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters, in: Journal of Consumer Behaviour, 7, 3, 210-221. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  139. Schoefer, K./Diamantopoulos, A. (2008): The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses, in: Journal of Service Research, 11, 1, 91-103. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  140. Simon, F. (2013): The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty, in: Journal of Retailing and Consumer Services, 20, 6, 599-608. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  141. Singh, J. (1988): Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues, in: Journal of Marketing, 52, 1, 93-107. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  142. Smith, A. K./Bolton, R. N./Wagner, J. (1999): A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery, in: Journal of Marketing Research, 36, 3, 356-372. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  143. Stauss, B. (2002): The dimensions of complaint satisfaction: process and outcome complaint satisfaction versus cold fact and warm act complaint satisfaction, in: Managing Service Quality: An International Journal, 12, 3, 173-183. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  144. Stephens, N. (2000). Complaining. In T. A. Swartz & D. Iacobucci (Eds.), Handbook of Services Marketing & Management (pp. 287-298). Thousand Oaks: SAGE Publications. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  145. Swan, J. E./Oliver, R. L. (1989): Postpurchase Communications by Consumers, in: Journal of Retailing, 65, 4, 516. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  146. Szymanski, D. M./Henard, D. H. (2001): Customer Satisfaction: A Meta-Analysis of the Empirical Evidence, in: Journal of the Academy of Marketing Science, 29, 1, 16-35. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  147. Tax, S. S./Brown, S. (1998): Recovering and Learning from Service Failure, in: MIT Sloan Management Review, 40, 1, 75-88. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  148. Tax, S. S./Brown, S. W./Chandrashekaran, M. (1998): Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing, in: Journal of Marketing, 62, 2, 60-76. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  149. Thibaut, J. W./Walker, L. (1975). Procedural Justice: A Psychological Analysis Hillsdale: Erlbaum. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  150. Tsai, C.-T./Su, C.-S. (2009): Service failures and recovery strategies of chain restaurants in Taiwan, in: The Service Industries Journal, 29, 12, 1779-1796. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  151. Tsarenko, Y./Tojib, D. R. (2011): A transactional model of forgiveness in the service failure context: a customer‐driven approach, in: Journal of Services Marketing, 25, 5, 381-392. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  152. Van Vaerenbergh, Y./Orsingher, C. (2016): Service Recovery: An Integrative Framework and Research Agenda, in: Academy of Management Perspectives, 30, 3, 328-346. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  153. Van Vaerenbergh, Y./Orsingher, C./Vermeir, I./Lariviere, B. (2014): A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes, in: Journal of Service Research, 17, 4, 381-398. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  154. Van Vaerenbergh, Y./Varga, D./De Keyser, A./Orsingher, C. (2019): The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research, in: Journal of Service Research, 22, 2, 103–119. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  155. Varela‐Neira, C./Vázquez‐Casielles, R./Iglesias, V. (2010): Explaining customer satisfaction with complaint handling, in: International Journal of Bank Marketing, 28, 2, 88-112. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  156. Vázquez-Casielles, R./Iglesias, V./Varela-Neira, C. (2012): Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies, in: The Service Industries Journal, 32, 1, 83-103. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  157. Vázquez-Casielles, R./Suárez Álvarez, L./Díaz Martín, A. M. (2010): Perceived Justice of Service Recovery Strategies: Impact on Cstomer satisfaction and Quality Relationship, in: Psychology & Marketing, 27, 5, 487-509. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  158. Verhoef, P. C./Franses, P. H./Hoekstra, J. C. (2002): The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: Does age of relationship matter?, in: Journal of the Academy of Marketing Science, 30, 3, 202. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  159. Wang, C. y./Mattila, A. S./Bartlett, A. (2009): An examination of explanation typology on perceived informational fairness in the context of air travel, in: Journal of Travel & Tourism Marketing, 26, 8, 795-805. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  160. Watson, G. F./Beck, J. T./Henderson, C. M./Palmatier, R. W. (2015): Building, measuring, and profiting from customer loyalty, in: Journal of the Academy of Marketing Science, 43, 6, 790-825. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  161. West, R./Turner, L. (2013). Introducing Communication Theory Analysis and Application New York: McGraw-Hill. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  162. Westbrook, R. A./Oliver, R. L. (1991): The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction, in: Journal of Consumer Research, 18, 1, 84-91. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  163. Yagil, D./Luria, G. (2016): Customer forgiveness of unsatisfactory service: manifestations and antecedents, in: Service Business, 10, 3, 557-579. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  164. Yeung, M. C. H./Ramasamy, B./Chen, J./Paliwoda, S. (2013): Customer satisfaction and consumer expenditure in selected European countries, in: International Journal of Research in Marketing, 30, 4, 406-416. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  165. Zhao, X./Lynch, J./Chen, Q. (2010): Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis, in: Journal of Consumer Research, 37, 2, 197-206. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-10
  166. Anýžová, P. / Matějů, P. (2018). Beauty still matters: The role of attractiveness in labour market outcomes. International Sociology, 33(3), 269–291. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  167. Bacolod, M. P. / Blum, B. S. (2010). Two Sides of the Same Coin: U.S. “Residual” Inequality and the Gender Gap. The Journal of Human Resources, 45(1), 197–242. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  168. Baert, S. / Decuypere, L. (2014). Better sexy than flexy? A lab experiment assessing the impact of perceived attractiveness and personality traits on hiring decisions. Applied Economics Letters, 21(9), 597–601. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  169. Balcar, J. / Hedija, V. (2019). Influence of female managers on gender wage gap and returns to cog-nitive and non‐cognitive skills. Gender, Work & Organization, 26(5), 722–737. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  170. Balcar, J. (2016). Is it better to invest in hard or soft skills? The Economic and Labour Relations Re-view, 27(4), 453–470. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  171. Barrick, M. R. / Mount, M. K. (1991). The Big Five personality dimensions and job performance: A meta- analysis. Personnel Psychology, 44(1), 1–26. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  172. Biddle, J. E. / Hamermesh, D. S. (1994). Beauty and the Labor Market. American Economic Review, 84(5), 1174–94. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  173. Biddle, J. E. / Hamermesh, D. S. (1998). Beauty, Productivity, and Discrimination: Lawyers' Looks and Lucre. Journal of Labor Economics, 16(1), 172–201. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  174. Bilsky, W. / Schwartz, S. H. (1994). Values and personality. European Journal of Personality, 8(3), 163–181. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  175. Black, S. E. / Spitz-Oener, A. (2010). Explaining Women’s Success: Technological Change and the Skill Content of Women’s Work. The Review of Economics and Statistics, 92(1), 187–194. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  176. Bóo, F. L. / Rossi, M. A., Urzúa, S. S. (2013). The labor market return to an attractive face: Evidence from a field experiment. Economics Letters, 118(1), 170–172. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  177. Boyd, A. / Synnott, J. / Nugent, Ch. / Elliott, D. / Kelly, J. (2017). Community-based trials of mobile solutions for the detection and management of cognitive decline. Healthcare Technology Letters, 4(3), 93–96. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  178. Borghans, L. / Weel, B. ter / Weinberg, B. A. (2014). People Skills and the Labor-Market Outcomes of Underrepresented Groups. Industrial and Labor Relations Review, 67(2). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  179. Borghans, L. / Weel, B. ter / Weinberg, B. A. (2008). Interpersonal Styles and Labor Market Out-comes. Journal of Human Resources, 43(4), 815–858. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  180. Borland, J. / Leigh, A. (2014), Unpacking the Beauty Premium: What Channels Does It Operate Through, and Has It Changed Over Time? Economic Record, 90, 17–32. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  181. Bysenkova, M. / Simonek, G. / Glazunov, V. (2017). Using color-word association technique in the career planning of young people. In The Youth of the 21st Century: Education, Science, Innovations: Proceedings of IV International Conference for Students, Postgraduates and Young Scientists. Vi-tebsk: Vitebsk State University. ISBN 978–985–517–642–9 Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  182. Caki, N. / Solmaz, B. (2013). The effects of facial beauty in personnel selection: a field work in retail sector. Procedia – Social and Behavioral Sciences, No. 84, pp. 1203–1206. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  183. Caliendo, M. / Cobb-Clark, D. A. / Uhlendorff, A. (2015). Locus of Control and Job Search Strategies. Review of Economics and Statistics, 97(1), 88–103. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  184. Carneiro, P. / Crawford, C. / Goodman, A. (2007). The Impact of Early Cognitive and Non-Cognitive Skills on Later Outcomes. CEE Discussion Papers, No. 92. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  185. Cedefop (2015). Skill shortages and gaps in European enterprises: striking a balance between voca-tional education and training and the labour market. Luxembourg: Publications Office. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  186. Chomová, P. / Doležalová, G. / Vojtěch, J. et al. (2014). Absolventi středních škol a trh práce. Odvětví: Elektrotechnika. Prague: Národní ústav odborného vzdělávání. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  187. Cobb-Clark, D. A. / Tan, M. (2011). Noncognitive skills, occupational attainment, and relative wages. Labour Economics, 18(1), 1–13. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  188. Coneus, K. / Gernandt, J. / Saam, M. (2008). Noncognitive Skills, Internet Use and Educational Dropout. ZEW – Centre for European Economic Research Discussion Paper Series, No. 08–044. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  189. Cuesta, M. B. / Budría, S. (2017). Unemployment persistence: How important are non-cognitive skills? Journal of Behavioural and Experimental Economics, 69, 29–37. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  190. Dechter, E. K. (2015). Physical appearance and earnings, hair color matters. Labour Economics, 32, 15–26. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  191. Dohmen, T. / Falk, A. / Huffman, D. / Sunde, U. (2009). Homo Reciprocans: Survey Evidence on Be-havioural Outcomes. The Economic Journal, 119(536), 592–612. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  192. Doležalová, G. / Vojtěch, J. et al. (2017a). Absolventi středních škol a trh práce. Odvětví: Strojí-renství. Prague: Národní ústav odborného vzdělávání. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  193. Doležalová, G. / Vojtěch, J., et al. (2017b). Absolventi středních škol a trh práce. Odvětví: Stavebnic-tví. Prague: Národní ústav odborného vzdělávání. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  194. Drago, F. (2011). Self-esteem and earnings. Journal of Economic Psychology, 32(3), 480–488. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  195. European Commission (2018). Labour shortages and surpluses 2017: A comparison of shortage and surplus occupations based on analyses of data from the European Public Employment Services and Labour Force Surveys. Luxembourg: Publications Office of the European Union. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  196. European Commission (2016). Bottleneck Vacancies 2015. Luxembourg: Publications Office of the European Union. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  197. European Commission (2014). Mapping and Analysing Bottleneck Vacancies in EU Labour Markets. Luxembourg: Publications Office of the European Union. Available at http://ec.europa.eu/social/BlobServlet?docId=12626&langId=en Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  198. Feingold, A. (1992). Good-looking people are not what we think. Psychological Bulletin, 111(2), 304–341. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  199. Fialová, B. / Šimonek, J. / Šťastná, M. / Pirker-Binder, I. (2017). Mental profile: stress and energy – a diagnostic method: the CA method and its use in practice. In Pirker-Binder, I. (ed.) Mindful Preven-tion of Burnout in Workplace Health Management. Springer International Publishing AG, e-ISBN 978–3–319–61337–6, ISBN 978–3–319–61336–9. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  200. Fletcher, J. M. (2013). The effects of personality traits on adult labor market outcomes: Evidence from siblings. Journal of Economic Behavior & Organization, 89, 122–135. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  201. Fletcher, J. M. (2009). Beauty vs. brains: Early labor market outcomes of high school graduates. Eco-nomics Letters, 105(3), 321–325. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  202. French, M. T. (2002) Physical appearance and earnings: further evidence. Applied Economics, 34(5), 569–572. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  203. Furnham, A. / Cheng, H. (2013). Factors influencing adult earnings: Findings from a nationally repre-sentative sample. The Journal of Socio-Economics, 44, 120–125. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  204. Galarza, F. B. / Yamada, G. (2017). Triple penalty in employment access: The role of beauty, race, and sex. Journal of Applied Economics, 20(1), 29–47. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  205. Gallo, W. T. / Endrass, J. / Bradley, E. H. / Hell, D. / Kasl, S. V. (2003). The influence of internal control on the employment status of German workers. Schmollers Jahrbuch, 123(1), 71–81. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  206. Gallup Organization (2010). Employers’ perception of graduate employability. Flash Eurobarometer Series, No. 304. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  207. Gehrsitz, M. (2014). Looks and Labor: Do Attractive People Work More? Labour, 28(3), 269–287. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  208. Guéguen, N. (2012). Hair color and wages: Waitresses with blond hair have more fun. The Journal of Socio-Economics, 41(4), 370–372. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  209. Guéguen, N. / Jacob, C. (2012). Lipstick and tipping behavior: When red lipstick enhance waitresses tips. International Journal of Hospitality Management, 31(4), 1333–1335. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  210. Hamermesh, D. S. / Abrevaya, J. (2013). Beauty is the promise of happiness? European Economic Review, 64, 351–368. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  211. Harper, B. (2000), Beauty, Stature and the Labour Market: A British Cohort Study. Oxford Bulletin of Economics and Statistics, 62, 771–800. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  212. Heckman, J. J. / Kauts, T. (2013). Fostering and Measuring Skills: Interventions That Improve Charac-ter and Cognition. NBER Working Paper, No. 19656. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  213. Heckman, J. J. / Rubinstein, Y. (2001). The Importance of Noncognitive Skills: Lessons from the GED Testing Program. The American Economic Review, 91(2), 145–149. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  214. Heckman, J. J. / Stixrud, J. / Urzua, S. (2006). The Effects of Cognitive and Noncognitive Abilities on Labor Market Outcomes and Social Behavior. Journal of Labor Economics, 24(3), 411–482. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  215. Heineck, G. / Anger, S. (2010). The returns to cognitive abilities and personality traits in Germany. Labour Economics, 17(3), 535–546. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  216. Humphries, J. E. / Kosse, F. (2017). On the interpretation of non-cognitive skills – What is being measured and why it matters. Journal of Economic Behavior & Organization, 136, 174–185. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  217. Jackson, L. A. / Hunter, J. E. / Hodge, C. N. (1995). Physical Attractiveness and Intellectual Compe-tence: A Meta-Analytic Review. Social Psychology Quarterly, 58(2), 108–122. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  218. Judge, T. A. / Erez, A. (2007). Interaction and intersection: The constellation of emotional stability and extraversion in predicting performance. Personnel Psychology, 60(3), 573–596. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  219. Judge, T. A. / Heller, D. / Mount, M. K. (2002). Five-factor model of personality and job satisfaction: a meta-analysis. Journal of Applied Psychology, 87(3), 530–541. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  220. Karásek et al. (2011). Transferable competences across economic sectors: Role and importance for Employment at European level. Luxembourg: Publications Office of the European Union. ISBN 978–92–79–20946–8. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  221. Kautz, T. D. / Heckman, J. / Diris, R. / ter Weel, B. / Borghans, L. (2014). Fostering and measuring skills: Improving cognitive and non-cognitive skills to promote lifetime success. NBER Working Paper Series, No. 20749. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  222. Kuhn, P. / Weinberger, C. (2005). Leadership Skills and Wages. Journal of Labor Economics, 23(3), 395–436. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  223. Lancaster, B. P. (1999). Defining and interpreting suppressor effects: Advantages and limitations. In B. Thompson (Ed.), Advances in social science methodology, 5, 139–148, Stamford, CT: JAI. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  224. Liu, X. / Sierminska, E. (2014). Evaluating the Effect of Beauty on Labor Market Outcomes: A Review of the Literature. IZA Discussion Paper series, No. 8526. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  225. Maassen, G. H. / Bakker, A. B. (2001). Suppressor Variables in Path Models: Definitions and Inter-pretations, Sociological methods & research, 30(2), 241–270. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  226. Malcik, M. / Kantor, C. (2014). Knowmap as a New System in the Assessment and Management of Knowledge, International Journal of Computer and Information Technology, 3(4), 799–804. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  227. Meisner, G. B. (2016). Meisner Beauty Guide for Golden Ratio Facial Analysis. Retrieved June 2019 from https://www.goldennumber.net/meisner-beauty-guide-golden-ratio-facial-analysis/ Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  228. Merikangas, K. R. / Stevens, D. E. / Angst, J. (1993). Headache and personality: Results of a commu-nity sample of young adults. Journal of Psychiatric Research, 27(2), 187–196. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  229. Mladenović, M. (2019). Elite athletes’ assessment of mental state for competition in individual and team sports. Sports science and health, 9(2), 102–113. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  230. Mladenović, M. (2016a). Sportska motivacija. Beograd: Zaduzbina Andrejevic. ISBN 978–86–525–0274–5. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  231. Mladenović, M. (2016b). New methods in sports diagnostics: The color association method. SPORT – Science & Practice, 6(1&2), 23–30. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  232. Mobius, M. M. / Rosenblat, T. S. (2006). Why Beauty Matters. The American Economic Review, 96(1), 222–235. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  233. MPSV (2014). Unemployment statistics. Available at https://portal.mpsv.cz/sz/stat Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  234. Orel, M. / Facová, V. et al. (2009). Člověk, jeho mozek a svět. 1st ed. Prague: Grada Publishing. ISBN 978–80–247–2617–5. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  235. Pallett, P. M. / Link, S. / Lee, K. (2010). New “golden” ratios for facial beauty. Vision Research, 50(2), 149–154. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  236. Paterová, P. / Doležalová, G. / Vojtěch, J. et al. (2015). Absolventi středních škol a trh práce. Odvětví: Doprava a spoje. Prague: Národní ústav odborného vzdělávání. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  237. Pfeifer, Ch. (2012). Physical attractiveness, employment and earnings. Applied Economics Letters, 19(6), 505–510. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  238. Pytliková, M. et al. (2012). Gender wage gap and discrimination in the Czech Republic. Ostrava: VŠB-TUO, pp. 188 s. ISBN 978–80–248–2940–1. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  239. Richter, P. / Diebold, K. / Schützwohl, M. (1993). The personality of unipolar depressive and bipolar manic-depressive patients. Nervenarzt, 64(9), 572–577. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  240. Ruffle, B. J. / Shtudiner, Z. (2015). Are Good-Looking People More Employable? Management Sci-ence, 61(8), 1760–1776. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  241. Schuelka, M. / Sherab, K. / Yangzome Nidup, T. (2018). Gross National Happiness, British values, and non-cognitive skills: The role and perspective of teachers in Bhutan and England. Educational Re-view, 71(6), 748–766. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  242. Thiel, H. / Thomsen, S. L. (2013). Noncognitive skills in economics: Models, measurement, and em-pirical evidence. Research in Economics, 67(2), 189–214. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  243. Thompson, F. T. / Levine, D. U. (1997). Examples of easily explainable suppressor variables in multi-ple regression research. Multiple Linear Regression Viewpoints, 24(1), 11–13. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  244. Uysal, S. D. / Pohlmeier, W. (2011). Unemployment duration and personality. Journal of Economic Psychology, 32(6), 980–992. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  245. Viinikainen, J. / Kokko, K. (2012). Personality traits and unemployment: Evidence from longitudinal data. Journal of Economic Psychology, 33, 1204–1222. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  246. Weinberger, C. J. (2014). The Increasing Complementarity between Cognitive and Social Skills. The Review of Economics and Statistics, 96(5), 849–861. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  247. Wilson, R. K. / Eckel, C. C. (2006). Judging a Book by its Cover: Beauty and Expectations in the Trust Game. Political Research Quarterly, 59(2), 189–202. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  248. Wolfe, R. N. / Johnson, S. D. (1995). Personality as a predictor of college performance. Educational and Psychological Measurement, 55(2), 177–185. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  249. Zhou, K. (2017). Non‐cognitive skills: Potential candidates for global measurement. European Jour-nal of Education, 52(4), 487–497. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-44
  250. Abrams, Rhodna M. (2014): Successful business plan secrets & strategies: in: America's best-selling business plan guide!. 6th edition. Palo alto, CA: Planningshop, ISBN: 9781933895468. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  251. Allias, Zarnina/Zawawi E. M. A./Yusof, Khalid/Aris, N. M. (2014): Determining Critical Success Factors of Project Management Practice: A Conceptual Framework, in: Procedia – Social and Behavioral Sciences, 2014, vol. 153, pp. 61–69. Doi: 10.1016/j.sbspro.2014.10.041. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  252. Al-Mahrouq, M. (2010): Success Factors of small and medium-sized enterprises: The case of Jordan. in: Journal of social science, 2010, vol. 10, no. 1. pp. 1 – 16, ISSN 1549–3652. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  253. Ambler, Tim (2002): Market metrics: What should we tell the shareholders?, in: Balance Sheet, 2002, vol. 10, iss. 1, pp. 47–50. DOI: 10.1108/09657960210697418. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  254. Amuda-Yusuf, Ganiyu (2018): Critical Success Factors for Building Information Modelling Implementation, in: Construction Economics and Building, 2018, vol. 18, iss. 3, pp. 55–47. ISSN 2204–9029. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  255. Arcić, Siniša (2018): Key Factors of Project Success in Family Small and Medium-Sized Companies: the Theoretical Review, in: Journal of Sustainable Business and Management Solution in Emerging Economies, 2018, vol. 23, iss. 1, pp. 33–40. DOI: 10.7595/management.fon.2017.0013. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  256. Clarke, Angela (1999): A practical use of key success factors to improve the effectiveness of project management, in: International Journal of Project Management, 1999, vol. 17, iss. 3, pp. 139–145, DOI: 10.1016/S0263–7863(98)00031–3. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  257. Cowling, Marc (2007): Early stage survival and growth, in: The Life Cycle of Entrepreneurial Ventures. 2007, vol. 3, no. 6, pp. 479–506. ISBN 978–0–387–32313–8. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  258. Dedouchová, Marcela (2001): Strategy of Enterprise. 1st edition. Prague: C.H. Beck, 2001. ISBN 80–717–9603–4. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  259. Fairlie, Robert W./Robb, Alicia M. (2009): Gender differences in business performance: Evidence from the characteristics of business owners survey, in: Small Business Economics, 2009 vol. 33, no. 4, pp. 375–395, DOI: 10.1007/s11187–009–9207–5. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  260. Fibitz, Alexandra/Ulrich, Patrick (2018): Determinig Success Factors for Business Model Innovation, in: The International Society for Professional Innovation Management, Proceedings of ISPIM Conferences 2018, pp. 1–19. SN: 130639898. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  261. Fortune, Joyce/White, Diana (2006): Framing of project critical success factors by systems model, in: International Journal of Project Management, 2006, vol. 24, iss 1, pp. 53–65. DOI: 10.1016/j.ijproman.2005.07.004. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  262. Hamel, Gary/Breen, Bill (2008): Future of Management. Prague: Management Press, 2008, 248 pages. Knihovna světového managementu. ISBN 9788072611881. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  263. Halachmi, Arie (2005): Performance measurement is only one way of managing performance, in: International Journal of Productivity and Performance Management, 2005, vol. 54, iss. 7, pp. 502–516. Available from: https://doi.org/10.1108/174104005. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  264. Hammer, Michael/Škapová, Hana (2012): Agenda 21: what must every enterprise do for success in 21. century. 1st edition. Prague: Management Press, 2012. 258 pages. Knihovna světového managementu. ISBN 978–80–7261–244–4. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  265. Häuser, Stanislav (2004): Darwin´s evolution in leading of competition, in: HSG: Produkty [online]. HÄUSER-SILMA GRADIENT s.r.o., 6. 12. 2004 [cit. 2013–03- 02]. Available from: http://www.silmahsg.cz/clanek-darwinovaevoluce.htm. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  266. Horne, Martin/Lloyd, Peter/Pay, John/Roe, Philip (1992): Understanding the competitive process: a guide to effective intervention in the small firms sector. in: European Journal of Operational Research, 1992, vol. 56, no. 1, pp. 54- 66, ISSN 0377–2217. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  267. Chittithaworn, Chuthamas/ Islam, Aminul /Keawchana, Thiyada /Dayang H. M. Yusuf (2011): Factors Affecting Business Success of Small and Medium Enterprises (SMEs) in Thailand, in: Asian Social Science, 2011, vol. 7, no. 5, ISSN 1911–2025, DOI 10.5539/ass.v7n5pl80. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  268. Chong, Yinf Wei (2012): Critical Success Factors of Small and Medium Enterprises: Perceptions of Entrepreneurs in Urban Malaysia. In: Journal of Business and Policy Research, 2012, vol. 7, iss. 4, pp. 204–215. Available from: http://www.jbprpapers.com/uploads/2012/December/1362901692_14.%20Wei.pdf. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  269. Chua, D. K. H./Kog Y. C./Loh, P. K. (1999): Critical success factors for different project objectives. In: Journal of Construction Engineering Management, 1999, vol. 125, iss 3, pp. 142–150. DOI: 10.1061/(ASCE)0733–9364(1999)125:3(142). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  270. Chung, Kae H. (1987): Management: Critical Success Factors. Allyn and Bacon, 1987, 760 s., ISBN 020510323. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  271. Indarti, Nurul/Langenberg, Marja (2004): Factors affecting business success among SMEs: empirical evidences from Indonesia. 2004, vol. 19, iss. 20,21, pp. 1–15. Available from: http://www.academia.edu/2952584/FACTORS_AFFECTING_BUSINESS_SUCCESS_AMONG_SMES_EMPIRICAL_EVIDENCES_FROM_INDONESIA1. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  272. Jakubíková, Dagmar (2013): Strategic marketing: strategy and trends. Extended 2nd edition. Prague: Grada, 2013. Expert (Grada). ISBN 978–80–247–4670–8. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  273. Jasra, Mahmood Javed/Khan, Asid Muhammad/Hunjra, Imran Ahmed/ Rehman, Ur Aziz Rana/Azam, I Rauf (2011): Determinants of Business Success of Small and Medium Enterprises. in: International Journal of Busness and Social Science, 2011, vol. 2, iss. 20, pp. 274–280. ISSN 2219–6021. Available from: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2130356. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  274. Johanson, Gerry/Scholes, Kevan (2000): Journeys to successful enterprise: setting goals: technics of decision-making. Praha: Computer Press, 2000. Business books (Computer Press). 803 s. ISBN 80–7226–220–3. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  275. Johnson, Thomas H./Kaplan, Robert S. (1991): Relevance Lost: The Rise and Fall of Management Accounting. Boston: Harvard Business School Press, 1991, 269 s., ISBN 08–758–4254–2. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  276. Keller, Kevin L./Richey, Keith (2006): The importance of corporate brand personality traits to a successful 21st century business, in Journal of Brand Management, 2006, vol. 14, iss 1–2, pp. 74–81, ISSN 1479–1803. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  277. Keřkovský, Miloslav/Vykypěl, Oldřich (2002): Strategic leading. theory for practice. 1st edition. Prague: C.H. Beck, 2002, 172 pages. ISBN 80–7179–578-X. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  278. Kislingerová, Eva/Nový, Jan (2005): Enterprise behaviour in the globalizing environment. Prague: C.H. Beck, 2005. 422 pages. Ekonomie (C.H. Beck). ISBN 80–7179–847–9. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  279. Kubíčková, Lea/Marková, Šárka (2011): Identification of the key success factors of the internationalization of SMEs operating in the field of engineering, in: Trends Economics and Management, 2011, vol. 5, iss 9, pp. 24–32. Available at: https://trends.fbm.vutbr.cz/index.php/trends/article/view/103/89. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  280. Kubíčková, Lea/Toulová, Martina/Votoupalová, Marcela (2015): Specifics of the Internationalization Process of Czech Engineering SMEs, in: Acta Universitatis Agriculturae Et Silviculturae Mendelianae Brunensis, 2015, vol. 63, iss. 3, pp. 947–957. DOI: 10.11118/actaun201563030947. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  281. Leidecker, Joel K./Bruno, Albert V. (1984): Identifying and using critical success factors, in: International Journal of Project Management, 1984, vol. 17, iss. 1, pp. 23–32. Copyright © 1984 Published by Elsevier Ltd. DOI: 10.1016/0024–6301(84)90163–8. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  282. Lin, Carol Y.-Y. (1998): Success Factors of Small- and Medium- Sized Enterprises in Taiwan: An Analysis of Cases, in: Journal of Small Business Management, 1998, vol. 36, no. 4, pp. 43–56, ISSN 1540–627X. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  283. Mahanti, Rupa (2018): Data Governance Implementation: Critical Success Factors, in: Software Quality Professional, 2018, vol. 20, iss. 4, pp. 4–21. ISSN: 1040–9602. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  284. Man, Thomas W. Y./Lau Theresa/Chan, K. F. (2002): The competitiveness of small and medium enterprises: a conceptualization with focus on entrepreneurial competencies, in: Journal of Business Venturing, 2002, vol. 17, no. 2, pp. 123–142, ISSN 0883–9026. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  285. Masuo, Diane (et al.) (2001): Factors Associated with Business and Family Success: A Comparison of Single Manager and Dual Manager Family Business Households, in: Journal of Family and Economic Issues, 2001, vol. 22, iss. 1, pp. 55–73, ISSN 1573–3475, DOI: 10.1023/A:1009492604067. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  286. Milichovský, František (2017): Efektiveness of Marketing Mix Activities in Engineering Companies in the Czech Republic, in: DANUBE: Law and Economics Review, 2017, vol. 8, iss. 1, pp. 45–55. DOI: 10.1515/danb-2017–0004. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  287. Milosevic, Dragan/Patanakul., Peerasit (2005): Standardized project management may increase development projects success, in: International Journal of Project Management, 2005, vol, 23, pp. 181–192. DOI 10.1016/j.ijproman.2004.11.002. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  288. Chowdhury, Mohammed S./Alam, Zahurul/Arif, Md. Ifrrekhar (2013): Success Factors of Entrepreneurs of Small and Medium Sized Enterprises: Evidence from Bangladesh, in: Business and Economic Research, 2013, vol. 3, iss. 2, pp. 38–52. ISSN 2162–4860 DOI: 10.5296/ber.v3i2.4127. Available from: http://dx.doi.org/10.5296/ber.v3i2.4127. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  289. Mullins, J. W. (2010): Plan B: How to make a successful entrepreneurial model or change good model to great. Bratislava: Eastone Books, 2010. 257 pages. ISBN 978–80–8109–134–6. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  290. Nieuwenhuizen, Cecile/Kroon, Jaap (2003): The relationship between financing criteria and the Access factors of entrepreneurs in small and medium enterprises. In: Development Southern Africa, 2003, vol. 20, no. 1, pp. 129–142, ISSN 0376–835X. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  291. O´Farrell, Patric/Hitchens, David/Moffa, Lindsay (1992): The Competitiveness of Business Service Firms: A Matched Comparison between Scotland and the South East of England. In: Regional Studies, 1992, vol. 26, no. 6, pp. 519–533, ISSN 1360–0591. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  292. Peters, T. J./Waterman, R. H. (1992): Finding of perfection. Enlightenment from the best guided American companies. Svoboda-Libertas, Prague 1992. ISBN 8020503137. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  293. Philip, Marthew (2010): Factors affecting business success of Small & Medium Enterprises (SMEs). In: Asia Pacific Journal of Research in Business Management, 2010, vol. 1, iss. 2, p. 118 – 136, ISSN 2229–4104. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  294. Pticar, Stjepan (2016): Financing As One Of The Key Success Factors Of Small And Medium-Sized Enterprises. In: Creatice and Knowledge Society, De Gruyter, 2016, vol. 6, iss. 2, pp. 36–47. DOI: 10.1515/cks-2016–0010. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  295. Radujković, Mladen/Sjekavice, Mariela (2017): Project Management Success Factors. In: Procedia Engineering, 2017, vol. 196, s. 607–615. DOI: 10.1016/j.proeng.2017.08.048. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  296. Ratnaningsih, Anik et al. (2010): Analysis of internal and external factors for competitive advantage of indonesian contractors. In: Journal of Economics and Engineering, 2010, iss. 4, p. 51, ISSN 2078–0346. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  297. Richardson, Linda (1992): Strategy of success. 1st edition. B.m: Victoria Publishing, 1992. 134 pages. ISBN 80–85605–21-X. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  298. Rose, Raduan Ch./Naresh, Kumar/Lim, L. Yen (2006): Entrepreneurs Success Factors and Escalation of Small and Medium-Sized Enterprises in Malaysia. In: Journal of Social Sciences, 2006, vol. 2, no. 3, pp. 74–80, ISSN 15493652. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  299. Swierczek, Fredric W./Thai T., Ha (2003): Entrepreneurial orientation, uncertainty avoidance and firm performance: an analysis of Thai and Vietnamese SMEs. In: International Journal of Entrepreneurship and Innovation, 2003, vol. 4, no. 1, pp 46–58, ISSN 1465–7503. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  300. Tarricone, Pina/Luca, Joe (2002): Employees, teamwork and social interdependence – a formula for successful business?, In: Team Performance Management: An International Journal, 2002, vol. 8 Iss. 3/4, pp. 54–59. DOI: 10.1108/13527590210433348. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  301. Tichá, Ivana/Hron, Jan (2016): Strategical leading. Prague: Credit, Česká zemědělská univerzita v Praze, 2016. 219 pages. ISBN 978–80–213–0922–7. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  302. Veber, Jaromír (2011): Management: basics, modern manager admissions, efficiency and prosperity. Updated 2nd edition. Prague: Management Press, 2011, 734 pages. ISBN 978–80–7261–200–0. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  303. Vodáček, Leo/Vodáčková, Oľga (2009): Modern management in theory and practice. Extended 2nd edition. Prague: Management Press, 2009, 324 pages. ISBN 978–80–7261–197–3. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  304. Weckert, Helmut (1992): Creating and implementing strategy of prosperity. 1st edition. Prague: Profit, 1992, pp 64–84. ISBN 80–85603–17–9. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  305. Weinzimmer, Larry, G./Manmadhan, A. (2009): Small business success metrics: The gap betweentheory and practice, In: International Journal Of Business Research, 2009, vol. 9, iss. 7, pp. 166–173, ISSN 1555–1296. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  306. Wronka, Martyna (2013): Analyzing the Success of Social Enterprises – Critical Success Factors Perspective, In: Management, Knowledge and Learning – Internation Conference 2013, pp. 593–605. Available from: https://www.iicie.com/uploads/White-Paper/1468682643ANALYZING%20THE%20SUCCESS%20OF%20SOCIAL%20ENTERPRISES%20-%20CRITICAL.pdf. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  307. Yusof, Sha´ri M./Aspinwall, Elaine (1999): Critical Success Factors for Total Quality Management Implementation in Small and Medium Enterprises, In: Total Quality Management, 1999, vol. 10, no. 4–5, ISSN 09544127. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  308. Zuzák, Roman (2011): Strategical enterprise leading. Prague: Grada, 2011. 176 pages. Expert (Grada). ISBN 978–80–247–4008–9. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-73
  309. Arif, M./Katafygioutou, M./Mazroei, A./Kaushik, A./Alsarrag, E. (2016): Impact of indoor environmental quality on occupant well-being and comfort: A review of the literature, in: International Journal of Sustainable Built Environment, 5, 1–11. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  310. Arnold, K. A. (2017): Transformational leadership and employee psychological well-being: A review and directions for future research, in: Journal of Occupational Health Psychology, 22, 3, 381–93. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  311. Bakker, A. B./Demerouti, E. (2018): Multiple levels in job demands-resources theory: Implications for employee well-being and performance, in: Diener, E./Oishi, S./Tay, L. (eds.): Handbook of well-being. Salt Lake City, UT. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  312. Barr, P. (2018): The five‐factor model of personality, work stress and professional quality of life in neonatal intensive care unit nurses, in: Journal of Advanced Nursing, 74, 6, 1349–58. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  313. Bass, B./Avolio, B. (1990): Developing transformational leadership: 1992 and beyond, in: European Journal of Training and Development, 14, 5, 21–37. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  314. Bass, B./Avolio, B./Jung, D./Berson, Y. (2003): Predicting unit performance by assessing transformational and transactional leadership, in: Journal of Applied Psychology, 88, 2, 207–18. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  315. Bass, B. M./Riggio, R. E. (2006): Transformational leadership. New York, NY: Lawrence Earlbaum, Mahwah. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  316. Berson, Y/Oreg, S./Dvir, T. (2008): CEO values, organizational culture and firm outcomes, in: Journal of Organizational Behavior, 29, 5, 615–33. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  317. Bono, J. E./Judge, T. A. (2004): Personality and transformational and transactional leadership: A meta-analysis, in: Journal of Applied Psychology, 89, 5, 901–10. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  318. Carolan, S./Harris, P. R./Cavanagh, K. (2017): Improving Employee Well-Being and Effectiveness: Systematic Review and Meta-Analysis of Web-Based Psychological Interventions Delivered in the Workplace, in: Journal of Medical Internet Research, 19, 7, e271. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  319. Caruso, C. C./Baldwin, C.M./Berger, A./Chasens, E. R./Landis, C./Redeker, N. S./Scott, L. D./Trinkoff, A. (2017): Position statement: Reducing fatigue associated with sleep deficiency and work hours in nurses, in: Nursing Outlook, 6, 6, 766–8. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  320. Casida, J./Parker, J. (2011): Staff nurse perceptions of nurse manager leadership styles and outcomes, in: Journal of Nursing Management, 19, 4, 478–86. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  321. Diener, E. (2013): The remarkable changes in the science of subjective well-being, in: Perspectives on Psychological Science, 8, 6, 663–6. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  322. Deinert, A./Homan, A. C./Boer, D./Voelpel, S. C./Gutermann, D. (2015): Transformational leadership sub-dimensions and their link to leaders' personality and performance, in: The Leadership Quarterly, 26, 6, 1095–120. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  323. Dinh, J. E./Lord, R. G./Gardner, W. L./Meuser, J. D./Liden, R. C./Hu, J. (2014): Leadership theory and research in the new millennium: Current theoretical trends and changing perspectives, in: The Leadership Quarterly, 25, 1, 36–62. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  324. Dodge, R./Daly, A. P./Huyton, J./Sanders, L.D. (2012): The challenge of defining well-being, in: International Journal of Wellbeing, 2, 3, 222–35. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  325. Durkin, M./Beaumont, E./Hollins Martin, C. J./Carson, J. (2016): A pilot study exploring the relationship between self-compassion, self-judgement, self-kindness, compassion, professional quality of life and well-being among U.K. community nurses, in: Nurse Education Today, 46, 109–14. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  326. Gamble, D. N. (2011): Advanced Concentration Macro Competencies for Social Work Practitioners: Identifying Knowledge, Values, Judgment and Skills to Promote Human Well-Being, in: Patient Education and Counseling, 99, 5, 672–88. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  327. Goethals, G./Sorenson, G./Burns, J. (2004): Encyclopedia of leadership. Thousand Oaks, CA: SAGE Publications. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  328. Grawitch, M. J./Trares, S./Kohler, J.M. (2007): Healthy workplace practices and employee outcomes, in: International Journal of Stress Management, 14, 3, 275–93. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  329. Gyu Park, J./Sik Kim, J./Yoon, S. W./Joo, B.K. (2017): The effects of empowering leadership on psychological well-being and job engagement, in: Leadership & Organization Development Journal, 38, 3, 350–67. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  330. Huang, L./Ahlstrom, D./Lee, A. Y./Chen., S./Hsieh, M. J. (2016): High performance work systems, employee well-being, and job involvement: an empirical study, in: Personnel Review, 45, 2, 296–314. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  331. Hunter, D. J. (2009): Leading for health and well-being: the need for a new paradigm, in: Journal of Public Health, 3,2, 202–4. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  332. Huppert, F. A. (2009): Psychological well-being: Evidence regarding its causes and consequences, in: Applied Psychology: Health and Well-being, 1, 2, 137–64. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  333. Inceoglu, I./Thomas, G./Chu, C./Plans, D./Gerbasi, A. (2018): Leadership behavior and employee well-being: An integrated review and a future research agenda, in: The Leadership Quarterly, 29, 1, 179–202. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  334. Jeffrey, K./Mahoney, S./Michelson, J. (2014), Well-being at work: A review of the literature. New Economics Foundation. Retrieved from: https://b.3cdn.net/nefoundation/71c1bb59a2ce151df7_8am6bqr2q.pdf, 18.01. 2020. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  335. Kállay, É./Rus, C. (2014): Psychometric Properties of the 44-Item Version of Ryff's Psychological Well-Being Scale, in: European Journal of Psychological Assessment, 30, 1, 15–21. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  336. Kauhanen, M./Nätti, J. (2015): Involuntary Temporary and Part-Time Work, Job Quality and Well-Being at Work, in: Social Indicators Research, 120, 3, 783–99. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  337. Kirkwood, T./Bond, J./May, C./McKeith, I.eh, M-M. (2010). Mental capital and well-being through life: Future challenges, in: Cooper, C. L./Field, J./Goswami, U./Jenkins, R.& Sahakian, B. J. (eds.). Mental capital and well-being. Chichester, UK: Wiley-Blackwell, 3–53. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  338. Kossek, E. E./Petty, R. A./Bodner, T. E./Perrigino, M. B./Hammer, L. B./Yragui, N. L./Michel, J. S (2018): Lasting Impression: Transformational Leadership and Family Supportive Supervision as Resources for Well-Being and Performance, in: Occupational Health Sciences, 2, 1, 1–24. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  339. Kowalski, T. H. P./Loretto, W. (2017): Well-being and HRM in the changing workplace, in: The International Journal of Human Resource Management, 28, 16, 2229–55. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  340. Kumar, P./Gupta, V. (2017): Workplace Stress, Well-Being, and Quality of Work Life: A Study on BPO Employees, in: Journal of Enterpreneurship & Management, 6, 2, 20–8. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  341. Lorber, M./Skela-Savič, B. (2011): Perceptions of managerial competencies, style, and characteristics among professionals in nursing, in: Croatian Medical Journal, 52, 2, 198–204. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  342. Lornudd, C./Tafvelin, S./von Thiele Schwarz, U./Bergman, D. (2015): The mediating role of demand and control in the relationship between leadership behaviour and employee distress: a cross-sectional study, in: International Journal of Nursing Studies, 52, 2, 543–54. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  343. Lussier, R./Achua, C. (2007): Effective leadership (3rd ed). Mason, OH: Thomson Higher Education. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  344. Marshall, E. S. (2011): Transformational leadership in nursing: From expert clinician to influental leader. New York: Springer Publishing Company. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  345. Marquis, B. L./Huston, C. J. (2017): Leadership roles and management functions in nursing. Philadelphia: Wolters Kluwer Health. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  346. McCleskey, J. A. (2014): Situational, transformational, and transactional leadership and leadership developmentin, in: Journal of Business Studies Quarterly, 5, 4, 117- 30. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  347. McKee, M. C./Driscol, C./Kelloway, E. K./Kelley, E. (2011): Exploring linkages among transformational leadership, workplace spirituality and well-being in health care workers, in: Journal of Management Spirituality & Religion Spirituality & Religion, 8, 3, 233–55. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  348. Mencl, J./Wefald, A. J./van Ittersum, K. W. (2016): Transformational leader attributes: interpersonal skills, engagement, and well-being, in: Leadership and Organization Development Journal, 37, 5, 635–57. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  349. Montes-Berges, B./Augusta-Landa, J.M. (2014): Emotional intelligence and affective intensity as life satisfaction and psychological well-being predictors on nursing professionals, in: Journal of professional nursing, 30, 1, 80–8. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  350. Musek, J. (1997): Znanstvena podoba osebnosti. Ljubljana, Slovenia: Educy d. o. o. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  351. National Health Service. (2009): NHS Health and Well-being. Final report. Retrieved from: http://www.healthyregions.eu/uk/Boorman%20NHS%20HWB%20Final%20Report%20Nov%2009.pdf, 19.01.2020. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  352. Ng, E. C. W./Fisher, A. T. (2013): Understanding well-being in multi-levels: a review, in: Health, 5, 1, 308–23. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  353. Nielsen, K./Nielsen, M. B./Ogbonnaya, C./Kansala, M./Saari, E./Isaksson, K. (2017): Workplace resources to improve both employee well-being and performance: A systematic review and meta-analysis, in: Work & Stress, 31, 2, 101–10. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  354. Nikolaev, B./Boudreaux, C. J./Wood, M. (2019): Entrepreneurship and Subjective Well-Being: The Mediating Role of Psychological Functioning. Interpreneurship Theory and Practice Retrieved from: https://journals.sagepub.com/doi/abs/10.1177/1042258719830314?journalCode=etpb, 19.01.2020. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  355. Ozylmaz, A./Erdogan, B./Karaeminogullari. A. (2018): Trust in organization as a moderator of the relationship between self-efficacy and workplace outcomes: A social cognitive theory-based examination, in: Journal of Occupational and Organizational Psychology, 91, 1, 181–204. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  356. Peiró, J. M./Kozusznik, M. W./Rodríguez-Molina, I./Tordera, N. (2019): The Happy-Productive Worker Model and Beyond: Patterns of Wellbeing and Performance at Work, in: International Journal of Environmental Research and Public Health, 16, 3, pii479. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  357. Pinck, A. S./Sonnetag. S. (2018): Leader Mindfulness and Employee Well-Being: The Mediating Role of Transformational Leadership, in: Mindfulness, 9, 884–996. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  358. Pineau Stam, L. M./Spence Laschinger, H. K./Regan, S./Wong, C. A. (2015): The influence of personal and workplace resources on new graduate nurses' job satisfaction, in: Journal of Nursing Management, 23, 2, 190–9. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  359. Pomery, A./Schofield, P./Xilaga, M./Gough, K. (2016): Skills, knowledge and attributes of support group leaders: A systematic review, in: Patient Education and Counseling, 99, 5, 672–88. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  360. Rivkin, W./Diestel, S./Schmidt, K.H. (2015): Affective commitment as a moderator of the adverse relationships between day-specific self-control demands and psychological well-being, in: Journal of Vocational Behavior, 88, 185–94. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  361. Ryff, C. D./Keyes, S. C. L. (1995): The structure of psychological well-being revisited, in: Journal of Personality and Social Psychology, 69, 4, 719–27. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  362. Ryff, C. D./Singer, B. H. (2006): Best news yet on the six-factor model of well-being, in: Social Science Research, 35, 4, 1103–19. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  363. Ryff, C. D. (2016): Psychological well-being revisited: advances in the science and practice of eudaimonia, in: Psychotherapy and Psychosomatics, 83, 1, 10–28. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  364. Ryff, C. D. (2017): Eudaimonic well-being, inequality, and health: Recent findings and future directions, in: International Review of Economics, 64, 159–78. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  365. Scheepers, R. A./Boerebach, B. C./Arah, O. A./Heineman, M. J./Lombarts, K. M. (2015): A Systematic Review of the Impact of Physicians' Occupational Well-Being on the Quality of Patient Care, in: International Journal of Behavioral Medicine, 22, 6, 683–98. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  366. Schneider, A./Wehler, M./Weigl, M. (2019): Effects of work conditions on provider mental well-being and quality of care: a mixed-methods intervention study in the emergency department, in: BMC Emergency Medicine, 19, 1, 1–12. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  367. Schulte, P. A./Guerin, R. J./Schill, A. L./ Bhattacharya, A./Cunningham, T. R./Pandalai, S. P./Eggerth, D./Stephenson, C. M. (2015): Considerations for Incorporating "Well-Being" in Public Policy for Workers and Workplaces, in: American Journal of Public Health, 105, 8, e31–44. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  368. Schultz, P. P./Ran, R. M./Niemiec, C. P./Legate, N./Williams, G.C. (2015): Mindfulness, Work Climate, and Psychological Need Satisfaction in Employee Well-being, in: Mindfulness, 6, 971–85. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  369. Shir, N./Nikolaev, B. N./Wincent, J. (2019): Entrepreneurship and well-being: The role of psychological autonomy, competence, and relatedness, in: Journal of Business Venturing, 34, 5, 105875. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  370. Sudha, K.S./Shahnawaz, G./Farhat, A. (2016): Leadership Styles, Leaders Effectiveness and Well-being: Exploring Collective Efficacy as a Mediator, in: Vision-The Journal of Business Perspective, 20, 2, 111–20. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  371. Tahghighi, M./Rees, C. S./Brown, J. A./Breen, L. J./Hegney, D. (2017): What is the impact of shift work on the psychological functioning and resilience of nurses? An integrative review, in: Journal of Advanced Nursing, 73, 9, 2065–83. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  372. Tarcan, M./Hikmet, N./Schooley, B./Top, M./Yorgancioglu Tarcan, G. (2017): An analysis of the relationship between burnout, socio-demographic and workplace factors and job satisfaction among emergency department health professionals, in: Applied Nursing Research, 43, 40–7. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  373. Tavfelin, S./Armelius, K./Westberger, K. (2011): Toward Understanding the Direct and Indirect Effects of Transformational Leadership on Well-Being: A Longitudinal Study, in: Journal of Leadership & Organizational Studies, 18, 4, 480–92. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  374. Van der Heijden, B. I. J. M./Mulder, R. H./König, C./Anselmann, V. (2017): Toward a mediation model for nurses' well-being and psychological distress effects of quality of leadership and social support at work, in: Medicine, 96, 15, e6505. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  375. Volmer, J./Koch, I. K./Göritz, A. S. (2016): The bright and dark sides of leaders' dark triad traits: Effects on subordinates' career success and well-being, in: Personality and Individual Differeneces, 101, 413–8. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  376. Williams, G.M./Smith, A.P. (2016): Using Single-Item Measures to Examine the Relationships between Work, Personality, and Well-Being in the Workplace, in: Psychology, 7, 753–67. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  377. Zhao, X. R./Ghiselli, R./Law, R./Ma, J. (2016): Motivating frontline employees: Role of job characteristics in work and life satisfaction, in: Journal of Hospitality and Tourism Management, 27, 27–38. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  378. WHO. (2014): Mental health: a state of well-being. Retrieved from: http://www.who.int/features/factfiles/mental_health/en/,.18..01.2020. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  379. Yepes-Baldó, M./Romeo, M./Westerberg, K./Nordin, M. (2018): Job Crafting, Employee Well-being, and Quality of Care, in: Western Journal of Nursing Research, 40, 1, 53–66. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-100
  380. Alburnus Maior (2015): available at: https://www.linkedin.com/in/salvatirosiamontana (accessed 18 November 2016). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  381. Black, L. (2013): The Social License to Operate: Your Management Framework for Complex Times, Publisher. Oxford: Do Sustainability. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  382. Bran, P. (2003): Raportul Comisiei din Academia de Studii Economice, Bucuresti privitor la probleme economice, financiare, sociale, de mediu şi de durabilitate ale proiectului minier Roșia Montană [Report of the Commission of the Academy of Economic Studies, Bucharest on economic, financial, social, environmental and sustainability issues of the Roșia Montană mining project], available at: http://s1.ziareromania.ro/?mmid=022ed1649d5c846c06 (accessed 05.12.2018). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  383. Branten, E./Purju, A. (2014): Estonia maritime sector stakeholders and their reactions patterns, in: Procedia Social and Behavioural Studies, 156, 227–230. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  384. Brown, G./de Bie, K./Weber, D. (2015): Identifying public land stakeholders’ perspectives for implementing place-based land management, in: Landscape and Urban Planning, 139, 1–15. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  385. Chamber of Deputies (CDEP) (2009): available at: http://www.cdep.ro/informatii_publice/forum.dispPost?subid=1 (accessed 20 December 2016). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  386. Cheng, W.L.C./Ahmad, J. (2010): Incorporating stakeholder approach in corporal social responsibility (CSR): a case study at multinational corporations (MNCs), in: Social Responsibility Journal, 6, 4, 593–610. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  387. Chifan, A. (2007): Roșia Montană, reflexie a statului de drept România [Roșia Montană, a reflection of the rule of law in Romania], SOROS Foundation, April, available at: http://www.cdep.ro/img/rosiam/pdfs/reflexie.pdf (accessed 06.01.2019). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  388. Clarkson, M.B.E. (1995): A stakeholder framework for analysis and evaluating corporate social performance, in: Academy of Management Journal, 20, 1, 92–117. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  389. Collier, P.M. (2008): Stakeholder accountability, in: Accounting, Auditing and Accountability Journal, 21, 7, 933–954. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  390. Deegan, C./Blomquist, C. (2006): Stakeholder influence on corporate reporting: an exploration of the interaction between WWF-Australia and the Australian minerals industry, in: Accounting, Organizations and Society, 3, 343–372. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  391. Donaldson, T./Preston, L.E. (1995): The stakeholder theory of the corporation: concepts, evidence, and implications, in: Academy of Management Review, 20, 1, 65–91. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  392. Economic Commission of the Romanian Senat (ECS) (2013): available at: http://www.senat.ro/Legis%5CPDF%5C2013%5C13L304S1.pdf (accessed 14.01.2016). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  393. Foster, D./Jonker, J. (2005): Stakeholder relationship: the dialogue of engagement, in: Corporate Governance, 5, 5, 51–57. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  394. Freeman, R. E./Harrison, J. S./Wicks, A. C./Parmar, B. L./ de Colle, S. (2010): Stakeholder theory: The state of the art. New York: Cambridge University Press. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  395. Friedman, A.L./Miles, S. (2002): Developing stakeholder theory, in: Journal of Management Studies, 39, 1, 1–22. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  396. Frooman, J. (1999): Stakeholder influence strategies, in: Academy of Management Review, 24, 2, 191–205. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  397. Hörisch, J./Freeman, E./Schaltegger, S. (2014): Applying stakeholder theory in sustainability management. Links, similarities, dissimilarities, and conceptual framework, in: Organization & Environment, 27, 4, 328 – 346. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  398. Good, G./Thorpe, A. (2019): The nature of organizing: a relational approach to understanding business sustainability, in: Organization & Environment, 1–25. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  399. International Centre for Settlement of Investment Disputes (ICSID) (2016): available at: https://icsid.worldbank.org/en/Pages/cases/AdvancedSearch.aspx (accessed 04 January 2017). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  400. Jankowski, P. (2009): Towards participatory geographic information systems community-based environmental decision making, in: Journal of Environmental Management, 90, 6, 1966–1971. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  401. Kent, B./Kaval, P./Berry, J./Retzlaff, M./Hormaechea, D./Shields, D. (2003): A role for stakeholder objectives in USDA Forest White River Best Service plan revisions: A case study on the White River National Forest, in: International Transactions in Operational Research, 10, 515–542. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  402. Key, S. (1999): Toward a new theory of the firm: a critique of stakeholder theory, in: Management Decision, 37, 4, 317–328. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  403. Lafreniere, K.C./Deshpandes, S./Bjornlund, H./Hunter, M.G. (2013): Extending stakeholder theory to promote resource management initiatives to key stakeholders: A case study of water transfers in Alberta, Canada, in: Journal of Environmental Management, 129, 81–91. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  404. Lastarnau, C./Oyarzun, J./Maturana, H./Soto, G./Senoret, M./Soto, M./Rotting, T.S./Amezaga J.M./Oyarzum, R. (2011): Stakeholder participation within the public environmental system in Chile: major gaps between theory and practice, in: Journal of Environmental Management, 92, 2470–2478. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  405. Marin, I. (1931): Contribuțiuni la istoricul industriei miniere din România [Contributions to the history of mining in Romania]. București: Tipografia Cartea Medicală. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  406. Mihai, A./Marincea, A./Ekenberg, L. (2015): Analiza procesului decizional în cazul Rosia Montană [Analysis of decision-making for the Rosia Montana]. Median Research Centre, available at: http://www.openpolitics.ro/wp-content/uploads/raport_rosia_montana.pdf (accessed 14.11.2017). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  407. Mitchell, R.K./Agle, B.R./Wood, D.J. (1997): Toward theory of stakeholders’ identification and salience: defining the principle of who and what really counts, in: Academy of Management Review, 22, 4, 853–886. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  408. Mustață, C. (2012): Conspirația vuvuzeilor, Băsescu vrea să ”ciuruiască” și Roșia Montană [Vuvuzelas’ conspiracy, Băsescu wants to destroy Roșia Montană]. Cluj-Napoca: Remus. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  409. Nouzari, E./Hartmann, T./Spit, T. (2019): The usefulness of interactive governance for underground planning, in: Nature and Culture, 14, 2, 147–167. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  410. Otto, J. (2009): Romanian Mining Taxation System: Rosia Montana Mine Financial Model, available at: http://www.rmgc.ro/Content/uploads/evenimente/Prof-James-Otto-RM-mine-financial-model.pdf (accessed 02.02.2018). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  411. Pascaru, M. (2013): Globalizare românească. Impactul comunitar al proiectului Rosia Montană Gold Corporation [Romanian globalization. Community impact of the project Rosia Montana Gold Corporation]. Cluj-Napoca: Limes. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  412. Polonsky, M.J./Scott, D. (2005): An empirical examination of the stakeholder strategy matrix, in: European Journal of Marketing, 39, 9/10, 1199–1215. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  413. Reed, M.S./Groves, A./Dandy, N./Posthumus, H./Hubacek, K./Morris, J./Prell, C./Quinn, C.H./Stringer, L.C. (2009): Who’s in and why? A typology stakeholders analysis methods for natural resources management, in: Journal of Environmental Management, 90, 5, 1933–1949. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  414. Revista Capital (2013): available at: http://www.capital.ro/sondaj-sociopol-romanii-sustin-proiectul-rosia-montana-si-exploatarea-gazelor-de-sist-18608.html (accessed 20 December 2016). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  415. Revista Capital (2017): Canadienii ne cer 4.4 mld $ pentru Roșia Montană [Canadians are asking us 4.4 bil. $ for Roșia Montană], no. 3–9 July: available at: www.capital.ro (accessed 01 November 2019). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  416. Radio France International Romania (RFI) (2018): available at: https://www.rfi.ro/social-103864-manifestatie-pro-rosia-montana (accessed 26 November 2019). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  417. Ritvala, T./Salmi, A. (2011): Network mobilizers and target firms: the case of saving of Baltic Sea, in: Industrial Marketing Management, 40, 887–898. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  418. Romanian Television (TVR) (2013): available at: http://m.stiri.tvr.ro/article/34444 (accessed 08 January 2017). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  419. Romanian Union of Architects (RUA). (2010): available at: Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  420. https://www.uniuneaarhitectilor.ro/pozitia-uar-privind-proiectul-rosia-montana-gold-corporation. Accessed 12.01.2016. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  421. Roșca, I. G. (ed.) (2010): Adevarul despre proiectul Rosia Montană [The truth about Rosia Montană Project], available at: http://www.romaniacurata.ro/spaw2/uploads/files/Adevarul%20despre%20proiectul%20Rosia%20Montana%2016%20iulie%202010.pdf (accessed 12 January 2017). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  422. Sambell, R./Andrew, L./Godrich, S./Wolfgang, J./Vandenbroeck, D./Stubley, K./Rose, N./Newman, L./Horwitz, P./Devine, A. (2019): Local challenges and successes associated with transitioning to sustainable food system practices for a West Australian context: multi-sector stakeholder perceptions, in: International Journal of Environmental Research and Public Health, 16, 2051. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  423. Savage, G.T./Nix, T.W./Whitehead, C.J./Blair, J.D. (1991): Strategies for assessing and managing stakeholder, in: Academy of Management Executive, 5, 61–75. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  424. Simian, Șt. (2006): Slăbiciunile autorităţilor favorizează proiectul Gabriel Resources [The weaknesses of the authorities favor the Gabriel Resources project], in: Revista 22, 870, Supl. Cianura face legea la Roşia Montană, available at: http://www.cdep.ro/img/rosiam/pdfs/rosia_montana_rev22.pdf (accessed 06.01.2019). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  425. Slob, A.F.L./Ellen, G.J./Gerrits, L. (2008): Sediment management and stakeholder involvement, in: Sustainable Management of Sediment Resources, 4, 199–216. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  426. Societatea Academică din România (SAR), initiator of the project Clean Romania: available at: http://www.romaniacurata.ro/gabriel-resources-controleaza-in-totalitate-proiectul-rosia-montanaarc-va-prezinta-felul-in-care-a-fost-pacalit-statul-roman-in-proiectul-rosia-montana/ (accessed 25 November 2019). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  427. Steclaci, A. (2011): Rosia Montană – Masivul Cetate in Memoriam [Rosia Montana – The Cetate Massif in Memoriam]. București: Heritage. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  428. Televiziunea Liberă. (2013): available at: http://www.nasul.tv/geologul-ubb-ioan-marza-ce-pierdem-la-rosia-montana-pentru-un-pumn-de-dolari (accessed 04 January 2016). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  429. Tuokuu, F.X.D./Idemudiab, U./Grubera, J.S./Kayira, J. (2019): Linking stakeholder perspectives for environmental policy development and implementation in Ghana’s gold mining sector: Insights from a Q methodology study, in: Environmental Science and Policy, 97, 106–115. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  430. University December 1 1918 Alba-Iulia (UAB) (2007): Economic and social impact of the Rosia Montană Project, available at: http://en.rmgc.ro/Content/uploads/evenimente/UAB-STUDY.pdf (accessed 12 October 2016). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  431. Wang, W./Liu W./Mingers J. (2015): A systemic method for organisational stakeholder identification and analysis using Soft Systems Methodology, in: European Journal of Operational Research, 246, 562–574. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  432. Wilson, A./Mattingly, D./Dawson M., (2011): Statement of significance, Roșia Montană, Cârnic Massif, Oxford University, Leicester University and CGMS Consulting joint report, available at: http://users.ox.ac.uk/~corp0057/Raport-Oxford-Rosia-Montana-MD1.pdf (accessed 06.01.2019). Open Google Scholar doi.org/10.5771/0949-6181-2021-1-117
  433. Agrawal, A./ Knoeber, C.R. (1996): Firm performance and mechanisms to control agency problems between managers and shareholders, in: Journal of financial and quantitative analysis, 31,3, 377–397. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  434. Alie, R.E. (1982): Professionalization in a rationally managed corporate organization, in: Journal of Management, 8, 2, 65–81. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  435. Alpay, G./Bodur, M./Yılmaz, C./Çetinkaya, S./Arıkan, L. (2008): Performance implications of institutionalization process in family-owned businesses: Evidence from an emerging economy, in: Journal of World Business, 43, 4, 435–448. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  436. Altman, E.I. (1968): Financial Ratios, Discriminant Analysis and Prediction of Corporate Bankruptcy, in: The Journal of Finance, 23, 4, 589–609. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  437. Ameer, R./ Ramli, F./Zakaria, H. (2010): A new perspective on board composition and firm performance in an emerging market, in: Corporate Governance: The international journal of business in society, 10, 5, 647–661. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  438. Anderson, R.C./ Reeb, D.M. (2003): Founding-family ownership and firm performance: evidence from the S&P 500, in: The journal of finance, 58, 3, 1301–1328. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  439. Andres, C. (2008): Large shareholders and firm performance- An empirical examination of founding-family ownership, in: Journal of Corporate Finance, 14, 4, 431–445. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  440. Arora, A./Sharma, C. (2016): Corporate governance and firm performance in developing countries: evidence from India, in: Corporate Governance, 16, 2, 420–436. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  441. Arosa, B./ Iturralde, T./ Maseda, A. (2010): Outsiders on the board of directors and firm performance: Evidence from Spanish non-listed family firms, in: Journal of Family Business Strategy, 1,4, 236–245. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  442. Astrachan, J.H./ Klein, S.B./ Smyrnios, K.X. (2002): The F-PEC scale on family influence: A proposal for solving the family business definition problem1, in: Family business review, 1, 45–58. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  443. Ates, M.R. (2013): Aile Şirketleri için Büyüme Stratejileri. İstanbul: Doğan Yayıncılık, Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  444. Basco, R. (2015): Family business and regional development-A theoretical model of regional familiness, in: Journal of Family Business Strategy, 6, 4, 259–271. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  445. Berry, B. (1975): The development of organization structure in the family firm, in: Journal Of General Management, 3, 1, 42–60. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  446. Binz, C.A./Ferguson, K.E./Pieper, T.M./Astrachan, J.H. (2017): Family business goals, corporate citizenship behavior and firm performance: disentangling the connections, in: International Journal of Management and Enterprise Development, 16, (1–2), 34–56. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  447. Block, J. (2010): Family Management, Family Ownership, and Downsizing: Evidence From S&P 500 Firms, in: Family Business Review, 23, 2, 109–130. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  448. Carmines, E.G./Zeller, R.A. (1979): Reliability and validity assessment. California, CA: Sage Publications. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  449. Carney, M./Duran, P./van Essen, M./Shapiro, D. (2017): Family firms, internationalization, and national competitiveness: Does family firm prevalence matter, in: Journal of Family Business Strategy, 8, 123–136. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  450. Chen, S./Chen, X.I.A./Cheng, Q. (2008): Do family firms provide more or less voluntary disclosure?, in: Journal of Accounting Research, 46, 3, 499–536. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  451. Chen, Z./ Cheung, Y.L./ Strouraitis, A./Wong, A.W. (2005): Ownership concentration, firm performance, and dividend policy in Hong Kong, in: Pacific-Basin Finance Journal, 13, 4, 431–449. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  452. Chu, W. (2011): Family ownership and firm performance: Influence of family management, family control and firm size, in: Asia Pacific Journal of Management, 28, 4, 833–851. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  453. Churchill Jr, G.A. (1979): A paradigm for Developing Better Measures of Marketing Constructs, in: Journal of Marketing Research, 16, 1, 64–73. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  454. Coad, A./Holm, J.R./Krafft, J./Quatraro, F. (2018): Firm age and performance, in: Journal of Evolutionary Economics, 28, 1, 1–11. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  455. Coltman, T./Devinney, T.M./Midgley, D.F./Venaik, S. (2008): Formative versus Reflective Measurement Models: Two Applications of Formative Measurement, in: Journal of Business Research, 61, 12, 1250–1262. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  456. Cortina, J.M. (1993): What is Coefficient Alpha? An Examination of Theory and Applications, in: Journal of Applied Psychology, 78, 1, 98–104. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  457. Cuervo-Cazurra, A./Dau, L.A. (2009): Promarket reforms and firm profitability in developing countries, in: Academy of Management Journal, 52, 6, 1348–1368. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  458. Damadoran, A. (2007): Return on Capital (Roc), Return on Invested Capital (Roic) and Return on Equity (ROE): Measurement and Implications in: Working Paper of Stern School of Business, 1–69. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  459. Danes, S.M./Stafford, K./Haynes, G./Amarapurkar, S.S. (2009): Family capital of family firms: Bridging human, social and financial capital, in: Family Business Review, 22, 3, 199–215. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  460. Davis, P.S./Desai, A.B./Francis, J.D. (2000): Mode of Entry International Entry: An Isomorphism Perspective, in: Journal of International Business Studies, 31, 2, 239–258. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  461. Di Maggio, P.J./Powell, W.W. (1983): The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields, in: American Socilogical Review, 48, 2, 147–160. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  462. Dekker, J./Lybaert, N./Steijvers, T./Depaire, B. (2015): The Effect of Family Business Professionalization as a Multidimensional Construct on Firm Performance, in: Journal Of Small Business Management, 53, 2, 516–538. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  463. De Vries, M.F.K. (1993): The Dynamics of Family Controlled Firms: The Good and The Bad News, in: Organisational Dynamics, 21, 3, 59–71. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  464. Donaldson, L. (2002): Damned by our own theories: contradiction between theories and management education, in: Academy of Management Learning and Education, 1, 1, 96–106. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  465. Fleck, D. (2007): Institutionalization and organizational long-term success, in: BAR-Brazilian Administration Review, 4, 2, 64–80. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  466. Ford, J.D./Schellenberg, D.A. (1982): Conceptual Issues of Linkage in the Assessment of Organizational Performance, in: Academy of Management Review, 7, 1, 49–58. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  467. Fornell, C./Larcker, D. (1981): Evaluating Structural Equation Models with Unobservable Variables and Measurement Error, in: Journal of Marketing Research, 18, 1, 39–50. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  468. Garcia-Ramos, R./ Garica-Olalla, M. (2011): Board characteristics and firm performance in public founder-and nonfounder-led family businesse, in: Journal of Family Business Strategy, 2, 4, 220–231. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  469. Gombola, M.J./Ketz, J.E. (1983): A Note on Cash Flow and Classification Patterns of Financial Ratios, in: The Accounting Review, 58, 1, 105–114. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  470. Grace, M./ Andy, I./Dunstan, K. (1995): Board composition, non-executive directors’ characteristics and corporate financial performance, in: Asia-Pacific Journal of Accounting, 2, 1, 121–137. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  471. Hall, M./Weiss, L. (1967): Firm size and profitability, in: The Review of Economics and Statistics, 49, 3, 319–331. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  472. Hiebl, M.R./ Feldbauer-Durstmüller, B./ Duller, C./Neubauer, H. (2012): Institutionalisation of Management Accounting in Family Businesses-Empirical Evidence From Austria and Germany, in: Journal of Enterprising Culture, 20, 4, 405–436. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  473. Hirsch, P.M./Lounsbury, M. (1997): Ending the family quarrel: Toward a reconciliation of old and new institutionalisms, in: American Behavioral Scientists, 40, 4, 406–418. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  474. Jennings, J.E./Breitkreuz, R.S./James, A.E. (2014): Theories from family science: A review and roadmap for family business research, in: Melin, L./Nordqvist, M./Sharma, P. (eds.): The SAGE handbook of family business, London: Sage Publications, 25–46. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  475. Jepperson, R.L. (1991): Institutions, institutional effects, and institutionalism, in: Powell, W.W./ DiMaggio P.J. (eds.): The new institutionalism in organizational analysis, Chicago: Chicago University Press, 143–163. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  476. Jewell, J. J./Mankin, J. A. (2011): What is your ROA? An investigation of the many formulas for calculating return on assets, in: Academy of Educational Leadership Journal, 15, 79–91 Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  477. Jones, G. (2012): Organizational Theory, Design, and Change. New York, NY: Pearson. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  478. Jones, T. (2003): The governance and accountability of policing, in: Newburn, T. (eds.): Handbook of Policing, London: Routledge, 603–627. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  479. Kabasakal, H./ Bodur, M. (2002): Arabic cluster: a bridge between East and West, in: Journal of World Business, 37, 1, 40–54. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  480. Kaplan, R.S./Norton, D.P. (1996): The Balanced Scorecard. New York, NY: Harvard Business Press. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  481. Keown, A.J./ Martin, J.D./ Petty, J.W./ Scott Jr. D.F. (2006): Foundations of finance: The Logic and practice of financial management. New Jersey, NJ: Prentice Hall. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  482. Kidwell, R.E./Kellermanns, F.W./Eddleston, K.A. (2012): Harmony, justice, confusion, and conflict in family firms: Implications for ethical climate and the fredo effect, in: Journal of business ethics, 106, 4, 503–517. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  483. King, M.R./ Santor, E. (2008): Family values: Ownership structure, performance and capital structure of Canadian Firms, in: Journal of Banking & Finance, 32, 11, 2423–2432. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  484. Kobrin, S.J. (2000): Development after industrialization: poor countries in an electronically integrated global economy, in: Hood, N./Young, S. (eds.): The Globalization of multinational enterprise activity and economic development, London: Palgrave Macmillan, 133–154. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  485. Kor, Y.T. (2003): Experience-based top management team competence and sustained growth, in: Organization Science, 14, 707–719. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  486. Kuo, Y.P./ Hung, J.H. (2012): Family control and investment-cash flow sensitivity: Moderating effects of excess control rights and board independence, in: Corporate Governance: An International Review, 20, 3, 253–266. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  487. Laing, D./ Weir, C.M. (1999): Governance structures, size and corporate performance in UK firms, in: European Business Review, 13, 2, 86–95. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  488. Lam, T.Y./ Lee, S.K. (2012): Family ownership, board committees and firm performance: evidence from Hong Kong, in Corporate Governance: The international journal of business in society, 12, 3, 353–366. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  489. Leffort, F./ Urzua, F. (2008): Board independence, firm performance and ownership concentration: Evidence from Chile, in: Journal of Business Research, 61, 6, 615–622. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  490. Lei, P.W./Wu, Q. (2007): Introduction to structural equation modeling: Issues and practical considerations, in: Educational Measurement: Issues and Practice, 26, 3, 33–43. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  491. Liang, D./Lu, C.C./Tsai, C.F./Shih, G.A. (2016): Financial ratios and corporate governance indicators in bankruptcy prediction: A comprehensive study, in: European Journal of Operational Research, 252, 2, 561–572. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  492. Liesz, T.J./Maranville, S.J. (2008): Ratio Analysis featuring the Dupont Method: An overlooked topic in the finance module of small business management and entrepreneurship courses, in: Small Business Institute Journal, 1, 1, 17–34. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  493. Liu, W., Yang, H., & Zhang, G. (2012): Does family business excel in firm performance? An institution-based view, in: Asia Pacific Journal of Management, 29, 4, 965–987. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  494. Luo, X.R./Chung, C.N. (2013): Filling or Abusing the Institutional Void? Ownership and Management Control of Public Family Businesses in an Emerging Market, in: Organization Science, 24, 2, 591–613. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  495. Margaritis, D./Psillaki, M. (2010): Capital structure, equity ownership and firm performance, in: Journal of Banking and Finance, 34, 3, 621–632. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  496. Martinez, M./Aldrich, H. (2014): Sociological theories applied to family businesses, in: Melin, L./Nordqvist, M./Sharma, P. (eds.): The Sage handbook of Family Business, California: Sage Publishing, 83–99. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  497. Mason, C./Kirkbride, J./Bryde, D. (2007): From stakeholders to institutions: the changing face of social enterprise governance theory, in: Management Decision, 45, 2, 284–301. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  498. Melin., L./Nordqvist, M. (2007): The reflexive dynamics of institutionalization: The case of the family business, in: Strategic Organization, 5, 3, 321–333. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  499. Meyer, J.W./Rowan, B. (1977): Institutionalized organizations: Formal structure as myth and ceremony, in: American Journal of Sociology, 83, 2, 340–363. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  500. Miller, D./ Lee, J./ Chang, S. /Le-Breton-Miller, I. (2009): Filling the institutional void: The social behavior and performance of family vs non-family technology firms in emerging markets, in: Journal of International Business Studies, 40, 5, 802–817. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  501. Mintzberg, H. (1979): The Stucturing of Organizations: A Synthesis of the Research. New Jersey, NJ: Prentice- Hall. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  502. Mishra, R./ Kapil, S. (2017): Effect of ownership structure and board structure on firm value: evidence from India, in: Corporate Governance: The International Journal of Business in Society, 17, 4, 700–726. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  503. Nakano, M.,/Nguyen, P. (2012): Board Size and Corporate Risk Taking: Further Evidence from Japan, in: Corporate Governance: An International Review, 20, 4, 369–387. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  504. Neubauer, F./Lank, A.G. (2016): The Family Business: Its governance for sustainability. London: Springer. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  505. Niemann, M./Schmidt, J. H./Neukirchen, M. (2008): Improving performance of corporate rating prediction models by reducing financial ratio heterogeneity, in: Journal of Banking & Finance, 32, 3, 434–446. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  506. Nordqvist, M./Melin, L. (2010): The promise of the strategy as practice perspective for family business strategy research, in: Journal of Family Business Strategy, 1,1, 15–25. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  507. Oliver, C. (1997): The Influence of Institutional and Task Environment Relationships on Organizational Performance: The Canadian Construction Industry, in: Journal of Management Studies, 34, 1, 99–124. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  508. Parsons, T. (1956): Suggestions for a Sociological Approach to the Theory of Organizations II, in: Administrative Science Quarterly, 1, 2, 225–239. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  509. Peng, M.W./Sun, W./Vlas, C./Minichilli, A./Corbetta, G. (2018): An institution-based view of large family firms: A recap and overview, in: Entrepreneurship Theory and Practice, 42, 2, 187–205. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  510. Peterson, R.A./Kim, Y. (2013): On the Relationship Between Coefficient Alpha and Composite Reliability, in: Journal of Applied Psychology, 98, 1, 194–198. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  511. Pindado, J./Requejo, I. (2015): Family Business Performance from a Governance Perspective: A Review of Empirical Research, in: International Journal of Management Reviews, 17, 279–311. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  512. Punnett, B.J. (2004): The developing World: Toward a managerial understanding, in: Lane, H.W./Maznevski, M.L./Mendenhall, M.E./McNett, J. (eds.): The handbook of global management: A guide to managing complexity, UK: Blackwell Publishing, 387–406. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  513. Rajan, R.G./Zingales, L. (1995): What do we know about capital structure? Some evidence from international data, in: The journal of Finance, 50, 5, 1421–1460. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  514. Rappaport, A. (1986): Creating shareholder value: The new standard for business performance. Michigan: Free Press. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  515. Richard, P.J./Devinney, T.M/Yip, G.S./Johnson, G. (2009): Measuring organizational performance: Towards methodological best practice, in: Journal of Management, 35, 3, 718–804. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  516. Robert, P.W./Greenwood, R. (1997): Integrating Transaction Cost and Institutional Theories: Toward a Constrained-efficiency Framework for Understanding Organizational Design Adaptation, in: Academy of Management Review, 22, 2, 346–373. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  517. Sacristan-Navarro, M./ Gomez-Anson, S./ Cabeza-Garcia, L. (2011): Family ownership and control, the presence of other large shareholders and firm performance: Further evidence, in: Family Business Review, 24, 1, 71–93. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  518. Schulze, W.S./ Lubatkin, M.H./Dino, R. (2003): Toward a theory of agency and altruism in family firms, in: Journal of Business Venturing, 18, 4, 473–490. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  519. Scott, R.W. (1987): The adolescence of institutional theory, in: Administrative Science Quarterly, 32, 493–511. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  520. Sekaran, U./Bougie, R. (2013): Research Methods For Business: A Skill Building Approach. West Sussex: John Wiley & Sons. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  521. Selling, T.I./Stickney, C.P. (1989): The effects of business environment and strategy on a firm’s rate of return on assets, in: Financial Analysts Journal, 45, 1, 43–52. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  522. Selznick, P. (1949). TVA and the Grass Roots. Berkley: University of California Press. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  523. Selznick, P. (1957). Leadership in Administration. New York: Harper & Row. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  524. Selznick, P. (1996): Institutionalism Old and New, in: Administrative Science Quarterly, 41, 2, 270–277. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  525. Siddiqui, J. (2010): Development of corporate governance regulations: The case of an emerging economy, in: Journal of Business Ethics, 91, 2, 253–274. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  526. Smyrnios, K.X./Romano, C.A./ Tanewski, G.A./ Karofsky, P.I./ Millen, I./ Yilmaz, M.R. (2003): Work-family conflict: A study of American and Australian family businesses, in: Family business review, 16, 1, 35–51. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  527. Songini, L./Gnan, L. (2009): Women, Glass Ceiling, and Professionalization in Family SMEs: A Missed Link, in: Journal of Enterprising Culture, 17, 4, 497–525. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  528. Sorenson, R.L./Goodpaster, K.E./Hedberg, P.R./Yu, A. (2009): The family point of view, family social capital and firm performance: An exploratory test, in: Family Business Review, 22, 3, 239–253. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  529. Starr, J.A./MacMillan, I.C. (1990): Resource Cooptation Via Social Contracting: Resource Acquisition Strategies for New Ventures, in: Strategic Management Journal, 11, 79–92. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  530. Stinchcombe, A.L. (1997): On the virtues of old institutionalism, in: Annual Review of Sociology, 23, 1–18. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  531. Tolbert, P.S./Zucker, L.G. (1996): The institutionalization of institutional theory, in: Clegg, S.R./Hardy, C./Nord, W.R. (eds.): Handbook of institutional studies, London: Sage Publications, 175–190. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  532. Vallejo, M.C. (2008): Is the culture of family firms really different? A value-based model for its survival through generations, in: Journal of Business Ethics, 81, 2, 261–279. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  533. Waddock, S.A./Bodwell, C./Graves, S.B. (2002): Responsibility: The new business imperative, Academy of Management Perspectives, 16, 2, 132–148. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  534. Ward, J. (2016): Keeping the family business healthy: How to plan for continuing growth, profitability and family leadership. New York: Palgrave Macmillan. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  535. Yermack, D. (1996): Higher market valuation of companies with a small board of directors, in: Journal of Financial Economics, 40, 185–211. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  536. Zaheer, A./McEvily, B./Perrone, V. (1998): Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance, in: Organization science, 9, 2, 141–159. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  537. Zellweger, T.M./Nason, R.S. (2008): A stakeholder perspective on family firm performance, in: Family Business Review, 21, 3, 203–216. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-147
  538. Akridge, J.T. (2004): National Commission on Food and Agribusiness Management Education Report, in: The Chain Letter, 3(2), 3–4. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  539. Boehlje, M./Roucan-Kane, M. /Broring, S. (2011): Future Agribusiness Challenges: Strategic Uncertainty, Innovation and Structural Change, in: International Food and Agribusiness Management Review, 14(5), 53 – 81. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  540. Boland, M.A./Akridge. J.T. (2004): Undergraduate Agribusiness Programs: Focus or Falter, in: Review of Agricultural Economics, 26(4), 564–578. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  541. Byrne, B. (2010): Structural Equation Modeling with AMOS. New York, NY 10016: Routledge. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  542. Gawrycka, M./Kujawska, J./Tomczak, T. M. (2020): Competencies of graduates as future labour market participants – preliminary study, in: Economic Research- ekonomska istra zivanja, 33(1), 1095–1107. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  543. Gunderson, M.A./Detre J./Briggeman B./Wilson, Ch. (2008): Ag Lending, The Next Generation, in: Agricultural Finance Review, 71(3), 280–294. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177
  544. Cronbach, L. J. (1951): Coefficient alpha and the internal structure of tests, in: Psychometrika, 22(3), 297–334. Open Google Scholar doi.org/10.5771/0949-6181-2021-1-177

Latest issues

JEEMS Journal of East European Management Studies
See all issues
Cover der Ausgabe: JEEMS Journal of East European Management Studies Jahrgang 29 (2024), Heft 4
Ausgabe Full access
JEEMS Journal of East European Management Studies
Jahrgang 29 (2024), Heft 4
Cover der Ausgabe: JEEMS Journal of East European Management Studies Jahrgang 29 (2024), Heft 3
Ausgabe Full access
JEEMS Journal of East European Management Studies
Jahrgang 29 (2024), Heft 3
Cover der Ausgabe: JEEMS Journal of East European Management Studies Jahrgang 29 (2024), Heft 2
Ausgabe Full access
JEEMS Journal of East European Management Studies
Jahrgang 29 (2024), Heft 2
Cover der Ausgabe: JEEMS Journal of East European Management Studies Jahrgang 29 (2024), Heft 1
Ausgabe Full access
JEEMS Journal of East European Management Studies
Jahrgang 29 (2024), Heft 1
Cover der Ausgabe: JEEMS Journal of East European Management Studies Jahrgang 28 (2023), Heft 4
Ausgabe Full access
JEEMS Journal of East European Management Studies
Jahrgang 28 (2023), Heft 4

Notice

This work is protected by copyright and may only be used in accordance with the provisions of the Terms of Use and License Agreement. Any use of the work beyond this is expressly prohibited and will be prosecuted.

Give feedback

We welcome your feedback on content and features. Your message helps us to continuously improve our service.

Rating
Attach images
or drag and drop
PNG or JPG (max. 3 MB)

Login

Forgotten your password?
Login via your Institution (SSO, Shibboleth, OpenAthens)
Don't have an account yet?
Register now

Cite publication

Download: RIS

Send suggestion