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Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2020
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Volume 4 (2020), Edition 1
SMR - Journal of Service Management Research- Publisher:
- 2020
Summary
SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.
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Bibliographic data
- ISSN-Print
- 2511-8676
- ISSN-Online
- 2942-3392
- Publisher
- Nomos, Baden-Baden
- Language
- English
- Product type
- Volume
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Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2020
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Radical changes in the technological environment have been forcing service providers to consider whether, if so, how to automate any aspects of their services with robots and other emerging technologies. Some service providers have been adopting...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2020
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Due to rising online competition, increasing cost pressure and cross-channel customer journeys, stationary retail has tried to develop innovative value propositions and co-create value with customers through new technologies, which are expected to...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2020
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The present study aims to investigate consumers’ acceptance of and intention to reuse a chatbot in the context of automated customer service in the airline industry. In particular, we identify the most valuable factors that affect acceptance of an...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2020
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Nowadays, digital voice assistants (DVAs) such as Amazon’s Alexa, Google’s Assistant, or Apple’s Siri provide speech-oriented human-computer interfaces that have the potential to make consumers’ interaction with other consumers, firms, or...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2020
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