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Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
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Volume 5 (2021), Edition 1
SMR - Journal of Service Management Research- Publisher:
- 2021
Summary
SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.
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Bibliographic data
- ISSN-Print
- 2511-8676
- ISSN-Online
- 2942-3392
- Publisher
- Nomos, Baden-Baden
- Language
- English
- Product type
- Volume
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Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
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The sharing economy is an omnipresent topic, not just in academia but throughout public discourses. Key questions thus have been approached from various research perspectives. To gain a comprehensive view of these perspectives, this commentary...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
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The purpose of this paper is to take a behavioural perspective to reveal why employees hesitate to use business analytics in their operations throughout the whole organisation. We gather quantitative data with a survey in the financial services...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
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In our study, a model of smart service innovation (SSI) acceptance is delineated. We assume that the effects of the customer journey experience (CJE) and technology affinity (TA) on adoption intention (IN) are mediated by consumers’ attitudes (AT)...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
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This systematic literature review investigates the antecedents of frontline employees’ (FLEs) customer orientation (CO). In the literature various understandings of CO co-exist, which put an emphasis on different influencing factors and use...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2021
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