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Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2020
Volume Open Access Full access
Volume 4 (2020), Edition 4
SMR - Journal of Service Management Research- Publisher:
- 2020
Summary
SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas.For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.
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Bibliographic data
- ISSN-Print
- 2511-8676
- ISSN-Online
- 2942-3392
- Publisher
- Nomos, Baden-Baden
- Language
- English
- Product type
- Volume
Articles
Article
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Page 186 - 186
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2020
Article
Open Access Full access
Page 187 - 204
The increased disruption of business models through digital technologies creates opportunities and challenges for retail businesses and their network partners. Digital transformation – the process of digitalization of previously analogue...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2020
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Article
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Page 205 - 215
Prior brand experiences affect job seekers’ application decisions, as they recall service encounters with brands which they have experienced as customers. As brand representatives, service employees play a critical role in these recollections....
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2020
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Article
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Page 216 - 236
Over the last 40 years, the impact of stereotypes in a service context has been investigated repeatedly, as stereotypes can have a strong influence on interactions during the service encounter. The many academic studies analysed various stereotypes,...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2020
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Article
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Page 237 - 254
Fellow patients are the people with whom hospital patients spend the most time. Research has shown that the fellow patient influences anxiety, pre- and post-operative stress, compliance, and negative feelings. A few studies have even shown that...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2020
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