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Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
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Volume 7 (2023), Edition 2
SMR - Journal of Service Management Research- Publisher:
- 2023
Summary
SMR is a platform for the academic dialog between service researchs from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research. Thereby SMR dedicates itself particularly to interdisciplinary research agendas. For more information for authors and subscribers, see rsw.beck.de/zeitschriften/smr.
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Bibliographic data
- ISSN-Print
- 2511-8676
- ISSN-Online
- 2942-3392
- Publisher
- Nomos, Baden-Baden
- Language
- English
- Product type
- Volume
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Page 68 - 81
In May 1993, Werner H. Engelhardt, Michael Kleinaltenkamp, and Martin Reckenfelderbäumer published the paper “Leistungsbündel als Absatzobjekte – Ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungen” (Products as Bundles...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
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Page 82 - 98
The smartwatch market is rapidly expanding, with a diverse range of apps now available to users. This study examines users’ perceptions and attitudes toward apps on smartwatches and smartphones. Our experiment revealed that users did not generally...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
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Page 99 - 111
The engagement concept has grown in importance in recent years with firms recognizing and seeking to leverage the latent potential within their customers and finding innovative ways to engage them. However, engagement has, to date, been explored...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
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Page 112 - 128
The increasing use of digital technologies is creating new values, which can be unfold in smart service systems (SSS). Although SSS offer multiple values in products and services, research is still struggling to fully capture the specific values of...
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
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Page 128 - 128
Nomos Verlagsgesellschaft mbH & Co. KG, Baden-Baden 2023
