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Streamlining Library Services
What We Do, How Much Time It Takes, What It Costs, and How We Can Do It Better
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Publisher:
2008
Summary
Despite technologies, many basic library activities still lend themselves to analysis and improvement. Author Richard Dougherty provides numerous examples and easy-to-apply tools and techniques that can be used to analyze what libraries are doing, how they are doing it, and how much time is required to do it. These tools include block diagrams, check sheets, flow process charts, work-flow diagrams, flow charts, through-put analysis, self-administered diary studies, and work sampling techniques. Specific examples from all areas of library operations are presented to illustrate how techniques can be applied to analyze what occurs at critical service areas.
Streamlining Library Services provides detailed information on how to diagnose problem areas using such tools as Pareto and fishbone charts; use techniques such as brainstorming and focus groups; organize a work flow study; and build and present cost studies. Special emphasis is placed on activities that should occur after the analysis is concluded, including data analysis as well as reporting study results and making recommendations to management, and guidelines are provided for managers and staff as they strive to streamline activities. The final two chapters should be of special interest to managers. The first chapter is devoted to implementation issues and strategies that must be addressed as new workflows and services are introduced, and the latter chapter focuses on organizational change issues and strategies for building staff support toward change.
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Bibliographic data
Copyright year
2008
ISBN-Print
978-0-8108-5198-6
ISBN-Online
978-1-4617-3166-5
Publisher
Rowman & Littlefield, Lanham
Language
English
Pages
269
Product type
Book Titles
Table of contents
ChapterPages
Table of Contents No access
List of Figures No access
Preamble No access
Preface No access
Acknowledgements No access
Chapter 1: The Roots of Scientific Management No access
Chapter 2: The Impact of Technology: Environments, Productivity, and Staff Roles No access
Chapter 3: Identifying Targets of Opportunity No access
Chapter 4: Identifying the Problem: Diagnostic Tools No access
Chapter 5: Preparing for a Study No access
Chapter 6: Block Diagram No access
Part One: Check Sheets No access
Part Two: Work-flow Diagram No access
Part Three: Flow Process Chart No access
Part Four: Flow Chart No access
Chapter 8: Tools for Special Situations No access
Chapter 9: Forms and Templates No access
Chapter 10: Tracking Systems: Throughput/Delay Analysis No access
Chapter 11: Self-Administered Diary Studies No access
Chapter 12: Work Sampling No access
Chapter 13: Direct Time Study No access
Chapter 14: Costs No access
Chapter 15: Assessing Current Activities No access
Chapter 16:Designing Streamlined Activities No access
Chapter 17: Implementing New Activities No access
Chapter 18: Managing Organizational Change No access
