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Total Quality Management (TQM)
A Model for the Sustainability of Projects and Programs in Africa
Authors:
Publisher:
2009
Summary
Total Quality Management and Project Management have a symbiotic relationship in their planning, design, analysis, implementation, monitoring, and evaluation, as well as other related processes. This book accentuates the relationship between Total Quality Management and Project Management and other contemporary management concepts. These contemporary concepts include Six Sigma Methodology, International Organization for Standardization (ISO), Capacity Building, Business Re-engineering, Knowledge Management, Configuration Management, SWOT Analysis, and Total Quality Leadership, as well as fundamental business management concepts such as leadership dynamics, quality assurance, quality control, and continuous quality improvement. The book evaluates and analyzes the relationship between Total Quality Management and Human Resource Management, Public Relations Management, Marketing Management, Risk Management, Project Proposal Writing, and Resource Coordination and Management. Total Quality Management gives an exploratory overview of the contributions of certain national and international organizations that operate in Africa towards an effective and efficient delivery of products and services, especially on the implementation of capacity building programs in Africa, such as The World Bank, AfDB, CDC, PAID, ACBF, UNDP, AAPAM, CAFRAD, NEPAD, and others.
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Bibliographic data
Copyright year
2009
ISBN-Print
978-0-7618-4706-9
ISBN-Online
978-0-7618-4707-6
Publisher
Hamilton Books, Lanham
Language
English
Pages
204
Product type
Book Titles
Table of contents
ChapterPages
Contents No access
Charts and Figures No access
Foreword No access
Preface No access
Acknowledgment No access
Acronyms No access
Chapter One No access Pages 1 - 11
Chapter Two No access Pages 12 - 27
Chapter Three No access Pages 28 - 36
Chapter Four No access Pages 37 - 43
Chapter Five No access Pages 44 - 67
Chapter Six No access Pages 68 - 87
Chapter Seven No access Pages 88 - 96
Chapter Eight No access Pages 97 - 107
Chapter Nine No access Pages 108 - 117
Chapter Ten No access Pages 118 - 123
Chapter Eleven No access Pages 124 - 138
Chapter Twelve No access Pages 139 - 158
Glossary No access Pages 159 - 166
Some Common Business Jargons No access Pages 167 - 172
Total Quality ManagementTraining Forms No access Pages 173 - 194
