, to see if you have full access to this publication.
Book Titles No access
Creating Great Visitor Experiences
A Guide for Museum Professionals- Authors:
- Publisher:
- 2022
Keywords
Search publication
Bibliographic data
- Copyright year
- 2022
- ISBN-Print
- 978-1-5381-5021-4
- ISBN-Online
- 978-1-5381-5023-8
- Publisher
- Rowman & Littlefield, Lanham
- Language
- English
- Pages
- 128
- Product type
- Book Titles
Table of contents
ChapterPages
- Contents No access
- Foreword No access
- Preface No access
- 1. Focusing on the Visitor Experience No access Pages 1 - 6
- 2. Understanding Museum Visitors and the Impact of the Visitor Experience No access Pages 7 - 14
- 3. Learning about Your Museum’s Visitors No access Pages 15 - 24
- 4. Visitor Mapping: Charting Visitor Routes through Your Institution No access Pages 25 - 34
- 5. Start with the Basics: Making the Museum Itself Welcoming No access Pages 35 - 48
- 6. Articulating What Service Means to You No access Pages 49 - 56
- 7. Determining the Structure of Your Frontline Team No access Pages 57 - 64
- 8. Merging Security and Service No access Pages 65 - 76
- 9. Hiring Your Dream Team No access Pages 77 - 86
- 10. Training to Develop a Dynamic Service Team No access Pages 87 - 104
- 11. Building Strong Morale and a Professional Frontline Team No access Pages 105 - 112
- 12. Developing a Culture of Service throughout Your Museum No access Pages 113 - 124
- Index No access Pages 125 - 126
- About the Author No access Pages 127 - 128





