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Crisis Communications
Lessons from September 11
Editors:
Publisher:
2003
Summary
On September 11, 2001, AT&T's traffic was 40 percent greater than its previous busiest day. Wireless calls were made from the besieged airplanes and buildings, with the human voice having a calming influence. E-mail was used to overcome distance and time zones. And storytelling played an important role both in conveying information and in coping with the disaster. Building on such events and lessons, Crisis Communications features an international cast of top contributors exploring emergency communications during crisis. Together, they evaluate the use, performance, and effects of traditional mass media (radio, TV, print), newer media (Internet, email), conventional telecommunications (telephones, cell phones), and interpersonal communication in emergency situations. Applying what has been learned from the behavior of the mass media in past crises, the authors clearly show the central role of communications on September 11. They establish how people learned of the tragedy and how they responded; examine the effects of media globalization on terrorism; and, in many cases, give specific advice for the future.
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Bibliographic data
Copyright year
2003
ISBN-Print
978-0-7425-2543-6
ISBN-Online
978-0-7425-7563-9
Publisher
Rowman & Littlefield, Lanham
Language
English
Pages
231
Product type
Edited Book
Table of contents
ChapterPages
Contents No access
List of Illustrations No access
Preface A. Michael Noll No access
Introduction: A Global Tragedy A. Michael Noll No access
1 The Functions and Uses of Media during the September 11 Crisis and Its Aftermath John Carey No access Pages 1 - 16
2 Diffusion of News of the September 11 Terrorist Attacks Everett M. Rogers No access Pages 17 - 30
3 Civic Actions after September 11: A Communication Infrastructure Perspective Elisia L. Cohen, Sandra f. Ball-Rokeach, Joo-Young Jung, and Yang-Chan Kim No access Pages 31 - 44
4 Communication during the World Trade Center Disaster: Causes of Failure, Lessons, Recommendations Jonathan Liebenau No access Pages 45 - 54
5 Response, Restoration, and Recovery: September 11 and New York City's Digital Networks Mitchell L. Moss and Anthony Townsend No access Pages 55 - 68
6 The Social Dynamics of Wireless on September 11: Reconfiguring Access William H. Dutton and Frank Nainoa No access Pages 69 - 82
7 The Telephone as a Medium of Faith, Hope, Terror, and Redemption: America, September 11 James E. Katz and Ronald E. Rice No access Pages 83 - 98
8 A Content Analysis of American Network Newscasts before 9/11 Jeremy Harris Lipschultz No access Pages 99 - 112
9 Something's Happened: Fictional Media as a Recovery Mechanism Fiona McNee No access Pages 113 - 124
10 September 11 in Germany and the United States: Reporting, Reception, and Interpretation Joachim W H. Haes No access Pages 125 - 132
11 The Internet as a News Medium for the Crisis News of Terrorist Attacks in the United States Pille Vengerfeldt No access Pages 133 - 148
12 The Internet and the Demand for News: Macro- and Microevidence Paul N. Rappoport and James Alleman No access Pages 149 - 166
13 History and September 11: A Comparison of Online and Network TV Discourses Patrick Martin and Sean Phelan No access Pages 167 - 184
14 From Disaster Marathon to Media Event: Live Television's Performance on September 11, 2001 and September 11, 2002 Menahem Blondheim and Tamar Liebes No access Pages 185 - 198
15 Globalization Isn't New, and Antiglobalization Isn't Either: September 11 and the History of Nations James William Carey No access Pages 199 - 204
16 Is There a bin Laden in the Audience? Considering the Events of September 11 as a Possible Boomerang Effect of the Globalization of U.S. Mass Communication Rene-Jean Ravault No access Pages 205 - 212
Epilogue: "The Bell Rang and We Answered" Peter Clarke No access Pages 213 - 220
