AI and its Opportunities for Decision-Making in Organizations: A Systematic Review of the Influencing Factors on the Intention to use AI

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Cover of Volume: Die Unternehmung Volume 75 (2021), Issue 3
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Die Unternehmung

Volume 75 (2021), Issue 3

Authors:
Publisher
Nomos, Baden-Baden
Copyright Year
2021
ISSN-Online
0042-059X
ISSN-Print
0042-059X

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Full access

Volume 75 (2021), Issue 3

AI and its Opportunities for Decision-Making in Organizations: A Systematic Review of the Influencing Factors on the Intention to use AI

Authors:
ISSN-Print
0042-059X
ISSN-Online
0042-059X
Preview:

One domain of application of artificial intelligence (AI) is decision support, particularly in management. Although there are already research streams examining the interaction of AI and humans (e.g. the stream on "hybrid intelligence"), there are still numerous open research gaps - for example, a comprehensive overview of which factors favor the intention to use AI is missing. By conducting a systematic literature review, we identify the factors that potentially positively influence AI usage intentions for decision-making processes in organizations. From this, we create a framework that both provides practical implications for the successful use of AI in organizational decision-making processes and delivers further research approaches, for example, on the validity/ usability of proven IS adoption models in the present context.

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