Service Level Agreements - eine spezifische Erscheinungsform der Garantien
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WiSt Wirtschaftswissenschaftliches Studium – Zeitschrift für Studium und Forschung
Volume 54 (2025), Edition 7
- Authors:
- , , , , , , , , , , , , , , ,
- Publisher
- Vahlen, München
- Publication year
- 2025
- ISSN-Online
- 0340-1650
- ISSN-Print
- 0340-1650
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Volume 54 (2025), Edition 7
Service Level Agreements - eine spezifische Erscheinungsform der Garantien
- Authors:
- ,
- ISSN-Print
- 0340-1650
- ISSN-Online
- 0340-1650
- Preview:
Service level agreements are a specific form of guarantees. Service levels are then key figures that serve to quantify a relevant characteristic of the service to be provided. They are intended to standardize and guarantee the quality of a service. This article discussed the forms, elements and functions of the service level agreement. The article concludes with the limitations of the approach.
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