@book{2011:matul:qualitts,
title = {Qualitätsmanagement},
year = {2011},
note = {},
edition = {2},
publisher = {Nomos},
address = {Baden-Baden},
series = {Studienkurs Management in der Sozialwirtschaft},
volume = {},
author = {Matul, Christian and Meinhold, Marianne}
}