@article{2024:finsterwalder:novel_pers,
title = {Novel Perspectives on Transformative Service Research},
year = {2024},
note = {The field of Transformative Service Research (TSR) has emerged over a
decade ago with a range of seminal and call-to-action papers which
have sub­sequently sparked and stimulated scholars’ interest in
academic work at the intersection of Transfor mative Consumer Research
and Service Research. This special research paper is a perspective
piece that sketches trajectories for Transformative Service
Researchers drawing on the combined knowl­edge and work of
established scholars in the field who take a future perspective by
highlighting the prospective development of the domain. Introduc­ing
the 10-Collaborators (10C) Framework, the arti­cle outlines a roadmap
by relating to the different actors at the micro, meso, macro, and
meta levels of the service ecosystem. These collaborators can be
affected by contexts that create perceived vul­nerability but are
also required to collaborate to ensure the wellbeing of the system
itself and its actors. The paper delineates novel TSR approaches for
each of the levels and its actors as well as for the conceptual,
methodological, practice and policy domains, and outlines novel
initiatives. It deducts future research paths and actions points for
TSR scholars and practitioners.},
journal = {SMR - Journal of Service Management Research},
pages = {52--73},
author = {Finsterwalder, Jörg and Anderson, Laurel and Corus, Canan and Giraldo, Mario and Kabadayi, Sertan and McColl-Kennedy, Janet R. and Mende, Martin and Mick, David G. and Ostrom, Amy and Rosenbaum, Mark S. and Russell-Bennett, Rebekah},
volume = {8},
number = {2}
}