(untitled) - Prof. Dr. Marion Büttgen; Prof. Dr. Andreas Eggert; Prof. Dr. Heiner Evanschitzky; Prof. Dr. Christiane Hipp; Prof. Dr. Jens Hogreve; Prof. Dr. Joachim Hüffmeier; Prof. Dr. Helmut Krcmar; Prof. Dr. Martin Matzner (SMR - Journal of Service Management Research, 2023)