@book{2024:falk:leaning_in,
title = {Leaning Into Value},
year = {2024},
note = {Leaning into Value: Becoming a User-Focused Museum provides guidance
to museum leaders struggling to navigate today’s often tumultuous,
ever-changing economic, political, leisure and educational landscape.
Provided is a concrete framework for maximizing institutional success,
a continuous Value Realization process that enables museum leaders to
effectively: 1) Calibrate the needs and interests of their current and
potential users; 2) Articulate how and why they create value so they
can foster enduring relationships with users; 3) Create an
ever-evolving series of products and services that consistently
deliver unique value to an ever-more diverse set of constituencies;
and finally, 4) Validate their activities through empirical processes
that promote evidence-based decision making and catalyze measurable,
year-on-year improvements in their organization’s community value.},
edition = {1},
publisher = {Rowman & Littlefield},
address = {Lanham},
series = {},
volume = {},
author = {Falk, John H.}
}